[Hiring] Manager, Sales Administration & Support @gategroup

Role Description

We’re looking for motivated, engaged people to help make everyone’s journeys better. Supports account management, sales, and service functions by partnering with airline stakeholders and global operations teams. Key responsibilities include:

• Pricing strategy
• Billing validation
• Annual bid coordination
• Performance analysis
• Relationship management with internal and external stakeholders

Responsibility is to have ongoing proactive oversight of the operations, tools, and coordination of the staff to support efficiency and effectiveness of the sales team.

Annual Hiring Range: $90,000 - $100,000 /Per Year

Benefits

• Paid time off
• 401k, with company match
• Company sponsored life insurance
• Medical, dental, vision plans
• Voluntary short-term/long-term disability insurance
• Voluntary life, accident, and hospital plans
• Employee Assistance Program
• Commuter benefits
• Employee Discounts

Main Duties and Responsibilities

• Responsible for developing and maintaining good, professional working relationships with customer representatives, the kitchen units, and other internal stakeholders, establishing a clear line of communication at all levels. Participate in Ops Calls Canada, US & Int'l.
• Coordinates internal departments including pricing, billing, procurement, industrial engineers, and data group, ensuring data integrity, execution, appropriate and timely communication.
• Coordinates the bid activities, ensures the timely completion of tenders, evaluates inquiries, supports pricing strategy development, formulates bid analysis, tracks and manages progress of works, and presents final Request for Proposal (RFP) submission to the Director for review and use.
• With the support of the local finance teams, manage the contractual implementation of CPI across all regions and brands.
• Manage GG Canada & International SLA program.
• Provide support data to the Senior Commercial Manager to conduct review calls with the units and customers. Support Menu Presentations Canada & US. Participate and support cycle changes and start-ups Canada, US & Int'l.
• Maintain records and participate in operational performance management meetings, maintain meeting notes for sharing with leaders, escalate issues to appropriate owners.
• Supports the development and maintenance of the early indicator tools for Key Performance Indicators (KPIs) to improve operational performance and reduce associated financial penalties.
• Monitors unit performance and takes a proactive position in escalations to leaders to ensure quality service standards are maintained at the highest level.
• Conduct ad hoc data analytics, gather data, create reports as needed to include profitability reports to the ZRH commercial team.
• Supports the maintenance of tools to analyze the flight data and provides catering locations with flight statistics to drive more proactive and efficient plans and actions for the upcoming changes.
• Manage Substitutions management, Pricing Management & Billing Audits.
• Actively involved in day-to-day customer/operational activities, customer management, and customer development. Point of contact for Customer Relationship Management.
• Develops, manages, distributes, and communicates customer data impacting Gate Gourmet operations and identified customer groups.
• Maintains internal and external customer performance reports and entire customer portfolio.
• Performs special projects and other duties as assigned by management.

Qualifications

• Bachelor’s Degree or 6 years equivalent work experience in Sales and Service in airline and/or airline catering experience preferred.

Requirements

• At least two (2) years of experience in Sales, airline and/or airline catering preferred.
• Previous project management experience preferred.
• Experience in a food-related industry preferred.
• Experience working with customer account management and performance.
• A background in finance, revenue management, and/or pricing is preferred but not mandatory.

Technical Skills

• Power BI
• Microsoft Office skills, intermediate to advanced Excel and PowerPoint required
• Strong analytical, data analysis, problem-solving, and critical thinking skills

Core Competencies Required

• Strong organization and/or project management skills
• Excellent verbal and written communication and presentation skills
• Large scale catering operations or logistics, airline catering experience preferred
• Sales and/or customer service experience, Account Management
• Able to shift roles and responsibilities as business needs change.
• Able to work effectively in a team environment, strong leadership and interpersonal skills.

Demonstrated Values to be Successful in the Position

• Excellence: We put the customer at the forefront of everything we do, taking time to understand their needs, wishes, and desires.
• Passion: Hospitality, in its purest form, comes down to a single, core principle: care. We do everything with thoughtfulness, attention, and care.
• Responsibility: We care about what we do, and we understand the impact we have on others and the planet.
• Respect: Every job matters. We each do our part to ensure our colleagues and our customers succeed in their goals.