[Hiring] Manager of Solutions Engineering @Facilities Management Express

Role Description

FMX is seeking a Manager of Solutions Engineering to lead our pre-sales technical organization, ensuring prospects and customers clearly understand the value of FMX solutions and how they align with their unique operational needs. This role is responsible for managing a team of Solution Engineers who serve as the technical backbone of the sales process, delivering compelling product demonstrations, tailoring solutions to customer requirements, and validating product-market fit to ensure successful downstream implementation and adoption.

As the Manager of Solutions Engineering, you will:

• Hire, coach, and develop a high-performing team of Solution Engineers
• Build both technical depth and consultative selling skills within the team
• Foster a culture of curiosity, accountability, and continuous improvement
• Establish clear performance expectations and career development paths
• Partner with Sales to qualify opportunities and improve deal quality
• Identify and communicate product-market fit gaps to the Product team, including timelines for future functionality or confirmation that gaps will not be addressed
• Partner with Sales Enablement and Sales Leadership to adjust targeting strategy when needed
• Support successful client transitions from pre-sales to implementation by establishing clear expectations, scope, and handoff processes when product-market fit is confirmed, and clients select FMX
• Ensure delivery of high-quality, tailored product demonstrations that clearly articulate value and differentiation
• Validate that proposed solutions align with customer requirements, constraints, and desired outcomes
• Identify risks, gaps, or misalignments early in the sales cycle
• Oversee technical discovery, solution design, and validation to align with customer needs and use cases
• Establish best practices for demos, proofs-of-concept, and technical presentations
• Partner with RevOps and/or finance to determine the most effective use of solution engineering resources based on their impact on win rates, average deal size, deal velocity, and SaaS Magic Number
• Reallocate resources and propose changes to the team, their focus, and processes to deliver improvements in win rates, average deal size, deal velocity, and SaaS Magic Number
• Develop and refine playbooks for discovery, demos, and solution design
• Implement tools and processes to improve efficiency and consistency across the team
• Drive the use of reusable assets, demo environments, and solution templates
• Determine whether specific segments and bands require SE resources or whether AEs can deliver the demo using live software or demoware

Qualifications

• 5–8+ years in Solutions Engineering, Sales Engineering, or similar pre-sales technical roles within a SaaS environment
• 3–5+ years of people management experience leading technical or pre-sales teams
• Strong experience supporting complex, multi-product sales cycles across multiple customer segments
• Proven ability to partner effectively with Sales, Product, and post-sales teams
• Excellent communication skills with the ability to translate technical concepts into business value
• Strong understanding of SaaS architectures, integrations, and enterprise workflows
• Experience with CMMS/CAFM platforms or facilities-related solutions is a plus
• Familiarity with modern demo tools, data environments, and solution design methodologies
• Ability to quickly learn and evangelize new technologies and product capabilities
• Willingness to travel (~20–40%) for customer engagements, team collaboration, and industry events
• A match with our values: Teamwork, Excellence and Integrity

Benefits

• You’ll make a big impact: You’ll have significant influence over the direction of our product and the future of our company.
• Competitive benefits: 100% company-paid health, dental and vision insurance.
• Work from home: At FMX we are remote first, but you’re welcome to use our office as you need.
• Home office stipend: We’ll give you everything necessary to do your job (company sponsored laptop, headset, etc.).
• Generous PTO and UTO (unplanned time off) policies: If you’re sick, why should that cut into your vacation time?
• Flexible Schedule: We offer a flexible schedule to help you manage personal appointments.
• You’ll enjoy a collaborative culture and a close-knit team: We're a team of hard-working, high-fiving, friendly folks.

Company Description

FMX is founded and headquartered in Columbus, Ohio, and develops a cloud-based, software-as-a-service facility maintenance and management product. FMX serves education, property management, manufacturing, and other markets and is one of the fastest-growing companies in its space.