[Hiring] Manager, Customer Growth & Activation @eBay

Role Description

The automotive B2B ecommerce market is evolving, and WHI is investing in a new, data-led way to grow our customer base. We are building a modern, CRM-driven approach to customer engagement, so we reach the right customers at the right moments with the right message. To run it, we are building a new Customer Growth & Activation team, and we are seeking a Manager, Customer Growth & Activation to lead it.

Reporting directly to the Head of Strategy, this person manages a team of CRM specialists who make a high volume of outbound calls to our customers. The ideal candidate is a hands-on Salesforce expert and a proven builder of high-performing teams. They design outreach programs, run call cadence and campaign strategy, and use data to guide where the team focuses. This is a remote role with occasional travel.

What you will do:

• Lead the day-to-day work of the CRM specialist team, coaching them to deliver against call, activation and engagement targets
• Set and manage call cadence and campaign strategy for outbound outreach to repair shops, dealerships and distributors
• Build and refine Salesforce workflows and templates that support targeted, timely customer outreach
• Use data to prioritize outreach and measure what works
• Continuously improve team processes and tools to increase productivity and results
• Drive Salesforce adoption and data quality across the team, so every call, customer touch and next step is captured
• Build reporting and dashboards, and share regular performance insights and recommendations with the Head of Strategy
• Help build out the team, partnering on hiring, onboarding and team structure
• Serve as a 'voice of the customer' to bring customer needs front and center in product development, sales strategy, and go-to-market plans
• Represent WHI at a handful of trade shows and industry events each year

Qualifications

• 5+ years in inside sales, sales operations, customer growth or customer success, including 2+ years leading teams
• Proven track record of building and leading high-performing outbound or inside sales teams
• Deep, hands-on Salesforce experience, including workflows, reports and dashboards
• Experience launching or scaling a CRM-driven sales or customer engagement program
• Highly analytical and data-driven, comfortable setting targets and optimizing based on results
• Experience managing call cadences and multi-touch campaign strategy
• Strong ability to learn technical concepts and communicate them clearly to customers and team members
• Experience in automotive parts, aftermarket, dealership parts buying, or B2B ecommerce preferred
• BS/BA degree required
• Comfort in handling uncertainty and building something new
• Ability to travel occasionally to trade shows and industry events
• Highly collaborative – be fun, and easy to work with!

Benefits

• Competitive salary/commission structure
• Maternal & paternal leave
• Paid sabbatical
• Plans to help ensure financial security today and in the years ahead