[Hiring] Manager Channel Analytics @Amgen

Role Description

As a key member of the Channel Analytics and Operations team within US Value & Access (USV&A), the Channel Analytics Manager validates and analyzes wholesaler inventory and sales data, maintains wholesaler accounts, and supports accurate execution of channel processes. The role works closely with wholesalers, third-party vendors, lead analysts, and cross-functional partners to resolve data issues, support distribution fee payments and price actions, and maintain compliant, reliable reporting. This role will also aid in the project management of product launch activities across Contracts & Pricing Execution (CPE).

Key responsibilities

• Validate wholesaler data — Perform daily validation and reconciliation of wholesaler inventory and sales submissions, including EDI 852 and EDI 867 data, and compare results with Amgen ex-factory sales and other relevant sources.
• Resolve discrepancies and improve data quality — Work with wholesalers, third-party vendors, lead Channel analysts, and internal partners to investigate data issues, correct account or submission errors, reduce recurring discrepancies, and strengthen data integrity.
• Maintain wholesaler accounts and contract data — Implement account and contract changes, monitor changes for operational feasibility, and support process updates needed to keep channel operations accurate and current.
• Support wholesaler fee payments — Prepare, validate, and reconcile data used in quarterly wholesaler distribution fee payments; support monthly payment activities when applicable and ensure calculations are complete and accurate.
• Support product launches — Assist in product launch project management ensuring seamless execution of product launch activities across CPE.
• Maintain compliant operations — Follow applicable operational guidelines, government pricing sub-certification requirements, Sarbanes-Oxley controls, and other relevant policies. Support required reconciliations, reporting, and documentation.
• Analyze and communicate results — Translate high-volume data and analysis into clear summaries, presentations, and recommendations that help team management and business partners make informed decisions.
• Improve processes and systems — Identify opportunities to improve QA/QC methods, reporting, and operational processes. Collaborate with IT/IS to document requirements, investigate system defects, and support enhancements and process efficiencies.
• Coordinate projects and partnerships — Participate in planned and ad hoc projects across Channel Management and Contract Operations. Build effective working relationships with segment teams, Trade, Pricing, Government Pricing, Finance, IS, vendors, and wholesalers.

Qualifications

• Doctorate degree and 2 years of Marketing and/or business experience in a role aligned with a Marketing/Sales commercial organization OR
• Master’s degree and 4 years of Marketing and/or business experience in a role aligned with a Marketing/Sales commercial organization OR
• Bachelor’s degree and 6 years of Marketing and/or business experience in a role aligned with a Marketing/Sales commercial organization OR
• Associate’s degree and 10 years of Marketing and/or business experience in a role aligned with a Marketing/Sales commercial organization OR
• High school diploma / GED and 12 years of Marketing and/or business experience in a role aligned with a Marketing/Sales commercial organization
• Experience in channel operations, wholesaler data, contract operations, or a pharmaceutical or biotechnology environment.
• Proficiency with Excel and other Microsoft Office tools; experience using Tableau or comparable reporting and analytics tools is preferred.
• Strong analytical skills, attention to detail, and the ability to reconcile data while understanding the broader business issue.
• Clear written, verbal, and presentation skills, including the ability to explain data findings and recommendations to different audiences.
• Ability to manage multiple assignments, set priorities, meet deadlines, and take ownership of work from analysis through resolution with appropriate guidance.
• Collaborative approach and sound judgment when working across a complex, cross-functional organization and with external partners.
• Experience supporting projects, identifying process improvements, and translating business needs into practical operational or system requirements.

Requirements

• Experience in pharma/biotech with an emphasis in analytics and operations.
• Excellent communication skills, including building and delivering presentations and translating complex data/processes into clear, concise summaries across multiple systems.
• Strong strategic thinking and problem-solving: synthesizes information, navigates ambiguity, and enables actionable business analysis.
• Supervisory/people-management experience and demonstrated growth in responsibility and leadership.
• Strong financial acumen/background.
• Proven ability to lead multiple complex projects concurrently through completion.
• Effective collaborator in fast-paced, fluid, cross-functional, matrixed environments.
• High attention to detail and reporting accuracy while maintaining strong conceptual focus.
• Identifies and implements cross-functional process improvement opportunities.
• Applies sound judgment to support organization structure.

Benefits

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan.
• Stock-based long-term incentives.
• Award-winning time-off plans.
• Flexible work models where possible.