Role Description
This role is responsible for coaching, leading, and developing a high-performing team of Long-Term Care (LTC) Sales Specialists. As a first-line leader, this position serves as a key resource to the team and the organization, bringing expertise in disease state knowledge, the selling process, product portfolio, and customer engagement within the LTC environment.
Primary Responsibilities
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People Leadership
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Recruit, interview, and hire top-performing sales specialists.
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Build and model a customer-centric culture by establishing strong relationships with key customers.
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Motivate and inspire the team around a shared vision and business objectives.
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Plan and execute effective sales meetings and performance discussions.
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Represent Acadia’s mission, values, and standards both internally and externally.
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Ensure compliance with all company policies, procedures, and regulatory requirements.
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Sales Coaching & Talent Development
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Conduct regular field visits and provide timely, actionable coaching focused on customer engagement, territory management, and account execution.
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Assess sales behaviors, providing recognition for strong performance and identifying development opportunities as needed.
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Address performance and personnel issues promptly and professionally.
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Partner with sales specialists to develop and execute individualized development plans that support success in current roles and future career growth at Acadia.
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Business & Performance Management
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Establish clear performance expectations and hold the team accountable to results.
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Drive alignment through effective business planning, execution, and review processes.
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Develop, manage, and adhere to budgets.
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Monitor, analyze, and interpret business performance metrics; make adjustments as needed.
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Consistently meet or exceed sales and performance expectations.
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Cross-Functional Partnership
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Participate in cross-functional and corporate initiatives that support broader organizational goals and community impact.
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Partner with cross-functional stakeholders to develop and execute regional strategic business plans that drive growth.
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Collaborate with the Commercial Effectiveness and Training teams to support new hire onboarding and ongoing skill-based development.
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Provide frontline insights and feedback to the Commercial Brand team to support the development of innovative, compliant resources that advance organizational and patient-focused objectives.
Qualifications
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External Candidate Requirements:
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Bachelor’s degree in Business, Life Sciences, or a related field.
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Minimum of 5 years of progressively responsible experience in pharmaceutical or medical sales, including at least 2 years of sales management experience.
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Neuroscience experience preferred; prior LTC experience strongly preferred.
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Internal Candidate Requirements:
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Minimum of 2 years with Acadia in role, with a consistent track record of strong sales performance.
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Performance ranked in the top 25% for at least two of the last three performance years.
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Performance Management rating of “Achieving” or higher for all applicable eligibility years.
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Demonstrated leadership readiness, evidenced through behaviors such as:
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Coaching, mentoring, or onboarding support of peers
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Leading initiatives, projects, or pilots that influence team or regional outcomes
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Strong collaboration, decision-making, and accountability consistent with people leadership expectations
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Completion or eligibility for Acadia’s Emerging Leaders Program, when applicable
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Consistent demonstration of Acadia values, with no adverse performance management actions within the prior 12 months.
Requirements
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Strong field leadership, coaching, and performance management skills.
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Excellent interpersonal, communication, and presentation skills, including the ability to deliver clear verbal and written evaluations.
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Ability to build, maintain, and expand relationships with key customers and medical community stakeholders.
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Strategic thinking skills with the ability to anticipate future business opportunities and evolving customer needs.
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Strong organizational skills, initiative, and self-motivation.
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Demonstrated ability to lead collaborative teams, prioritize effectively, and allocate resources to achieve business objectives.
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High standards of professionalism, integrity, and the ability to operate effectively in a highly regulated environment while maintaining confidentiality.
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Requires up to 80% travel, including frequent overnight and occasional after-hours travel, based on territory geography and business needs.
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Must possess a valid driver’s license with an acceptable driving record.
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Must reside within the assigned region or an adjacent region and be located near a major airport to support extensive travel requirements.
Physical Requirements
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This role involves regular standing, walking, sitting, and the use of hands for handling or operating equipment.
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The employee may also need to reach, climb, balance, stoop, kneel, crouch, and maintain visual, verbal, and auditory communication both in a standard office environment and while working independently from remote locations.
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Employee must occasionally lift and/or move up to 20 pounds.
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This position requires the ability to travel independently overnight and/or work after hours as required by travel schedule or business needs.