[Hiring] Leasing Professional @EMERGE LIVING LLC

Role Description

As a Remote Leasing Professional at Emerge Living, you are the driving force behind occupancy and resident retention for your assigned community—working entirely from a remote environment. You own the prospect journey from first inquiry through lease signing and nurture leads that aren’t ready today while proactively managing renewals.

This role is built for a self-motivated, tech-savvy communicator who thrives without direct supervision. You will manage a high volume of inbound and outbound touchpoints across phone, email, text, and chat; conduct compelling virtual tours; and coordinate seamlessly with the on-site team.

Your speed, persistence, and genuine care for prospects and residents will directly shape leasing velocity, resident satisfaction, and the community’s reputation.

Initially, you will support one community. As you demonstrate results, the role is designed to scale—supporting multiple communities within a centralized leasing model.

Responsibilities

• Lead Response & Conversion
  • Respond to inquiries quickly—typically within minutes during business hours.
  • Conduct engaging, professional virtual tours and present floor plans, pricing, availability, amenities, and current leasing specials.
  • Schedule and coordinate in-person and self-guided tours.
  • Guide prospects through the entire application process, adhering to company procedures and Fair Housing requirements.
  • Overcome objections and follow up persistently on open leads.
• Lead Nurturing & Follow-Up
  • Own a structured, multi-touch follow-up cadence for every lead.
  • Re-engage aged, dormant, and “lost” leads with targeted outreach.
  • Personalize communication to each prospect’s needs and preferences.
• Renewals & Resident Retention
  • Manage the renewal process end to end, proactively contacting residents ahead of lease expiration.
  • Track upcoming expirations and maintain a renewal pipeline.
  • Partner with the on-site team to resolve resident concerns.
• Systems, Reporting & Collaboration
  • Maintain accurate, real-time records of all leads, tours, applications, leases, renewals, and resident interactions.
  • Keep availability and pricing information current.
  • Communicate daily with the on-site team and Community Manager.
  • Meet or exceed established KPIs and provide regular reporting on pipeline and results.
  • Ensure full compliance with Fair Housing laws and company policies.

Qualifications

• Education: High School Diploma required; College Degree preferred.
• Experience: 1–3 years in property management, leasing, inside sales, or a high-volume customer-service/call-center role preferred; multifamily leasing experience strongly preferred.
• Exceptional verbal and written communication skills.
• Strong sales and closing instincts with a customer-service orientation.
• Highly organized and self-disciplined.
• Comfort with technology: CRM/lead-management and property-management software.
• Working knowledge of leasing operations, application screening, and resident relations.
• Bilingual (English and Spanish) preferred.
• Strong initiative, accountability, and a results-driven mindset.

Remote Work Requirements

• A reliable, high-speed internet connection and a quiet, professional home-office environment.
• Ability to work assigned business hours consistently, including occasional evenings and weekends.
• Proficiency with standard office equipment and computer applications.

Work Environment & Physical Requirements

This is a fully remote position. Success depends on a consistent, dependable presence during scheduled hours and highly responsive communication in a fast-paced environment. The role primarily involves prolonged periods of sitting and working at a computer, with frequent use of a keyboard, monitor, phone, and video-conferencing tools.