[Hiring] Lead Conversion Specialist @Camarillo Fitness Management Holdings LLC

Role Description

The Internal Outreach Specialist (IOS) is responsible for converting incoming leads into scheduled introductory sessions (“Intros”) at assigned studios. This role functions as a centralized lead conversion team, supporting studio growth by ensuring that prospective members are contacted quickly, engaged effectively, and booked into studio visits. The primary objective of the IOS role is to convert leads into booked introductory appointments that ultimately attend their scheduled visit to the studio. Success in this role is measured primarily by lead-to-intro booking conversion and intro show volume, which directly contribute to studio membership growth. The IOS works closely with studio leadership and front desk teams to ensure strong communication, accurate scheduling, and a seamless prospect experience. This is a performance-driven remote position requiring strong personal accountability, urgency in responding to leads, and the ability to consistently convert opportunities into studio visits.

Qualifications

• Proven experience in sales, lead conversion, call center, or customer engagement roles.
• Strong ability to build rapport quickly and guide prospects toward scheduling.
• Experience with CRM systems and lead management platforms.
• Excellent verbal and written communication skills.
• Strong organization and time management skills.
• Ability to work independently in a remote environment.
• Comfortable conducting outbound outreach and follow-up communication.
• Passion for health, fitness, and helping others improve their lifestyle.

Requirements

• Contact inbound leads quickly and consistently through phone, text, and email.
• Build rapport with prospective members and uncover their fitness goals.
• Communicate the value of the Orangetheory experience.
• Convert qualified prospects into scheduled introductory sessions.
• Book introductory sessions using the Orangetheory CRM system.
• Ensure accurate scheduling and proper preparation for each prospective member.
• Coordinate with studio teams regarding appointment availability.
• Confirm booked appointments through reminder calls and messages.
• Provide clear expectations for the first visit to reduce cancellations and no-shows.
• Work collaboratively with studio teams to maximize intro attendance.
• Manage leads across assigned studios and ensure consistent follow-up.
• Maintain accurate records of lead interactions within the CRM.
• Track lead progress through the conversion funnel.
• Partner with studio leadership to align on scheduling needs and membership goals.
• Communicate important prospect information to studio teams.
• Support marketing campaigns and promotions by engaging incoming leads.

Benefits

• Base Pay: $22 per hour
• Commission: Additional commission is earned for each individual membership join.
• Performance Bonuses:
  • $50 bonus per studio for achieving 100% of monthly joins goal
  • $30 bonus per studio for achieving a 75% or higher show rate
• Bonus Qualification Criteria:
  • Eligibility for the show rate bonus requires that either the studio maintains a lead-to-book rate of 50% or higher, or the IOS team member maintains an average lead-to-book rate of 50% or higher across all assigned studios.

Company Description

The IOS team plays a critical role in studio success by converting digital interest into real studio visits. Every introductory session that attends creates an opportunity for the studio team to deliver an exceptional experience and convert prospects into long-term members.