[Hiring] Key Customer Manager @Intuitive

Role Description

The da Vinci® Key Customer Manager plays a critical role in building and developing the installed base of da Vinci® Surgical Systems within key customer accounts in assigned territory.

• Manage and direct the corporate level sales of da Vinci® Surgical Systems.
• Grow the utilization through increased procedures in strategic accounts.
• Engage in hospital/account specific activities and direct interaction with ISI da Vinci® Sales Managers and Sales Representatives.

Roles and Responsibilities:

• Provide first point of contact for all capital related activities in a specified account portfolio with account management team.
• Responsible for capital system placement driven through direct and indirect teams; collaborate with both capital and clinical teams to manage and increase the system install base.
• Expand capital pipeline beyond ‘what the field is working on’ (i.e.: surgical indications that are not part of the CORE business focus).
• Work with customer to remove barriers to expand access to grow the clinical business.
• Develop customers clinical programs to have robotic steering group meetings.
• Work with clinical team and customers on quantifying the impact of da Vinci.
• Assist the Sales Directors with the negotiation of Contract and Sales at the individual strategic hospitals and local Trust / ICS hospitals within the specified account portfolio.
• Expedite both near- and long-term system pipeline across a specified account portfolio.
• Develop & implement strategies for early-stage new product launches that accelerate procedures and capital placements.
• Implement the customer alignment strategy.
• Develop and implement training curriculums for Academic accounts for surgical trainees and fellowships.
• Work collaboratively with Government affairs, Media, MACA, GAVE, Clinical affairs, clinical and capital team on ICS strategies and be the point person for ICS in strategic regions.
• Demonstrate collaborative leadership and influence management.
• Develop general executive development activities (round tables, executive sessions, business alignment meetings, kick-off meetings, etc.).
• Foster creative solutions and idea sharing for common problems.
• Manage key surgeons/customer relationships.
• Teach how to build KOL reference and QTI sites for scalability across a specified account portfolio.
• Teach how to build centers of reference with multi-specialty programs with clinical, operational, and executive references.
• Provide clients with product information, demonstrations, etc.
• Active involvement in weekly and quarterly sales planning process.
• Manage expenses within budget.

Qualifications

• Bachelor’s degree or equivalent experience required.
• Minimum 7 years’ experience in the medical device industry.
• At least 2 years of Influence and/or Direct Sales Management Experience.
• Capital sales experience a plus.
• Proven track record of high performance and collaboration in various sales roles.
• Strong Account Management and Value Selling.
• Proper understanding/knowledge of healthcare trends in UK & Ireland and healthcare network organizations.
• Excellent communication, presentation, and interpersonal skills.
• Fluency in English.
• Computer literate.
• Ability to travel up to 80%, dependent upon account distribution.

Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

• As a pioneer and leading company in the field of robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference.
• For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare’s hardest challenges and advance what is possible.
• We believe great ideas can come from anywhere—we strive to foster an inclusive culture built around diversity of thought and mutual respect.
• We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.
• Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients.