[Hiring] Key Account Manager @Stoneridge

Role Description

The Key Account Manager will build, strengthen, and manage strategic partnerships with North American Top 100 fleet and dealership customers. This role analyzes each customer’s market position, business strategy, challenges, needs, processes, value chain, and key drivers—and effectively communicates these insights to the Stoneridge Electronics Division. The KAM will identify and pursue strategic business opportunities by building strong relationships and internal champions within each account, enabling these champions to advocate successfully for Stoneridge solutions.

The Key Account Manager is also responsible for engaging with key industry influencers to create a comprehensive catalog of Voice of Customer (VOC) requirements for new products, features, and services, including managing and leading strategic discussions across multi-million-dollar customer accounts. This role will work closely and persistently with Product Management and Engineering to ensure that new opportunities and roadmap priorities are informed and driven by VOC insights.

Qualifications

• Bachelor’s degree in business, engineering, or related field, required.
• MBA, preferred.
• Minimum of 5 years of Key Account Management/Senior Sales or related experience with a track record of successful performance, including leading discussions with multi-million-dollar accounts.
• Demonstrated experience or capabilities in engineering or technical sales, highly preferred.
• Executive-Level communication & presentation skills.
• Extensive experience in team building, coordination, collaboration, and detailed strategy planning and execution, required.
• Willingness to travel up to 50%, domestic mainly, with potential international travel.

Requirements

• Own and lead the overall customer relationship for high-profile, revenue-generating accounts as the primary point of accountability for all account-specific matters, including commercial, program, and quality management.
• Build and maintain strong, long-lasting customer relationships.
• Lead the identification of new business opportunities and collaborate with internal teams to develop a strategy on how to best position Stoneridge to win business.
• Grow current portfolio of business, ensure profitability and identify areas for improvement, for both the customer and Stoneridge.
• Ensure the timely and successful delivery of Stoneridge solutions, according to customer needs and objectives.
• Act as “Voice of Customer” in discussions with internal stakeholders.
• Drive quotation process with support from product line management.
• Document and track customer open issues. Drive their resolution with all the other relevant functions (e.g., engineering, operations…).
• Drive contract negotiations with support from the Legal team.

Company Description

Since 1965, Stoneridge has designed and manufactured advanced, award-winning technologies including driveline and transmission actuation systems, vision systems, emissions control systems, safety systems, and security and monitoring systems for vehicle OEMs in the commercial vehicle, automotive, off-highway and agricultural vehicle markets.

We’re focused on the areas of greatest market need – both today and tomorrow. Our core products and technologies are aligned with industry megatrends including safety and security, vehicle intelligence, fuel efficiency and emissions.

Join the Stoneridge Team as we continue to build upon our strong history and reputation for quality products to deliver innovative products and systems that address a need, exceed our customers’ expectations, and motivate our team.