[Hiring] Key Account Manager @Smithers-Oasis

Role Description

We are seeking an individual experienced in key accounts to fill the position Key Account Manager within our Wholesale Floral channel. This individual must be experienced handling strategic accounts to drive profitable growth through annual business planning, commercial execution, and cross-functional coordination to improve service, availability, and customer outcomes.

• Own relationships and commercial performance for key wholesale accounts; drive profitable growth and pursue targeted goals.
• Maintain and expand customer relationships to ensure satisfaction; build trust-based partnerships.
• Develop and execute account plans and promotional activities; support annual business plan execution.
• Lead customer training initiatives and provide product education and training to wholesaler staff on OASIS® Floral Products and related brands to ensure they are proficient in product features, benefits, and applications.
• Deliver monthly account performance reporting and quarterly business review content, including forward plans and forecasts.
• Represent the company at key trade shows and market events; gather competitive/market intelligence.
• Use basic sales analytics (e.g., Excel/Power BI reports) and leverage other data sources to identify growth opportunities, improvement actions, and track progress.
• Coordinate cross-functionally with Marketing, Supply Chain, Customer Service, and Finance to deliver comprehensive solutions.

Accountabilities & KPIs:

• Meet or exceed sales, margin, and new-product launch targets for assigned accounts.
• Maintain forecast accuracy and proactively communicate demand signals.
• Budget ownership for travel, entertainment, samples, and trade shows.
• Demonstrate adaptability to customer/industry shifts and internal changes.
• Maintain a Lean Selling mindset and drive continuous improvement in account processes, reporting quality, and customer satisfaction.
• Protect confidential information and act consistently with company strategy.

Qualifications

• Bachelor’s Degree is preferred (Business or related field).
• 5–7+ years of sales and key account management experience, ideally in wholesale/distribution.
• Proven negotiation, presentation, and account planning capability.
• Ability to maintain a Lean Selling mindset and drive continuous improvement in account processes, reporting quality, and customer satisfaction.
• Advanced proficiency with Excel/PowerPoint; Power BI is strongly preferred.
• Able to travel up to approximately 50% of the time including some weekends during peak event seasons.
• Customer-centric, organized, and responsive.
• Learning mindset and strong product/technical training aptitude.
• Ability to translate data into simple actions.
• Commercial acumen: pricing, margin awareness, and promotion effectiveness.
• Comfortable coaching/training customer teams.
• Program/solution selling and portfolio mindset.

Benefits

• A full-time career with a competitive salary and benefit plan options, paid-time off, and an immediately vested company-matched 401k plan.
• Company culture places a high value on integrity and trust, respect, collaboration, and a proper work/life balance.
• Opportunity to add value to the organization and build strong professional relationships.
• This is a remote position with a targeted salary range of $97,000 - $114,000 plus a 10% annual bonus potential. Higher pay for this position will be dependent upon relevant experience.