[Hiring] Key Account Manager @QXO

Role Description

• Provide unique and elevated customer experience in support of Beacon’s sales efforts by collaborating with the branch manager and outside sales representatives to continuously improve the service offering.
• Manage the end-to-end order management process by tracking orders, checking stock availability, suggesting complementary products, and collecting customer feedback.
• Operate as the primary point of contact for key customers during issue resolution through calls and emails.
• Partner with outside sales representatives to develop strategies to become the number one roofing distributor by maintaining a strong working relationship with key customers.
• Engage in independent discussions with manufacturers to track and learn about products to educate customers.
• Make strategic recommendations to customers to drive private label products and digital (Beacon PRO+) penetration.
• Resolve day-to-day issues quickly, efficiently, and safely.

Qualifications

• Minimum 4+ years of relevant Sales or Customer Service experience.
• Industry knowledge in residential roofing or commercial roofing materials is a plus.
• Diligent organizational habits with a detail-oriented focus on producing high-quality deliverables.
• Problem-solving acumen with an ability to see through complexity and exercise sound judgment with strong interpersonal skills.
• Proficient skill with Microsoft Office 365 applications (Word, Excel, Outlook, and PowerPoint).
• Professional written and verbal communication skills to communicate effectively across all levels.
• Moderate travel up to 25% as needed for business purposes.
• Work assignments may be completed remotely and/or in available company offices.

Benefits

• 401(k) with employer match.
• Medical, dental, and vision insurance.
• PTO, company holidays, and parental leave.
• Paid training and certifications.
• Legal assistance and identity protection.
• Pet insurance.
• Employee assistance program (EAP).

Company Description

QXO is the fastest growing publicly traded distributor of building products in North America. The company is executing its strategy to become the tech-enabled leader in the $800 billion building products distribution industry and generate outsized value for its shareholders. QXO expects to achieve its target of $50 billion in annual revenues within the next decade through accretive acquisitions and organic growth.