[Hiring] KANZ NBS Offering & Sales Operations Specialist @KONE

Role Description

KONE is embarking upon an exciting growth phase and this represents an opportunity for you to join our Chennai KBS team, as a KANZ NBS Offering & Sales operations specialist. The NBS Offering Support is responsible for the day-to-day operational support, maintenance, release updates, and issue resolution across KANZ sales and digital tools, including Power BI dashboards. This role ensures sales tools and reporting dashboards remain accurate, up-to-date, and fully functional — enabling frontline teams to sell efficiently and make data-driven decisions.

What will you be doing?

• Sales Tools Releases & Updates
  • Execute sales tools updates and configuration changes aligned with global KTOC releases (NBS, FRB). Currently this is done twice a year.
  • Affected tools include but are not limited to Car Designer, Tender Letter Gendoc, Click & Send, KONE Studio.
  • Support end-to-end KTOC pricing testing, validation, and deployment across Australia and New Zealand.
  • Coordinate release readiness activities and ensure tools are updated.
  • Perform UAT (User Acceptance Testing) for new releases, tool updates, and dashboard changes before go-live.
  • Validate pricing outputs, configurations, document generation, and dashboard data for accuracy.
  • Document known issues, workarounds, and release notes for frontline communication.
• Tools Maintenance & BAU Support
  • Provide ongoing support for issues as they arise for the KANZ sales tools portfolio. Frequency is ad hoc as required.
  • Act as first point of contact for sales tool and dashboard issues reported by frontline users.
  • Diagnose, troubleshoot, and resolve tool-related and Power BI problems in a timely manner.
  • Create and manage Jira tickets for issues requiring Global/KTI team support.
  • Track open issues through to resolution and communicate status to affected users.
  • Escalate critical or systemic issues to the Sales System Manager or Offering Deployment Manager.
  • Tools include but are not limited to KTOC, KONE Studio & KONE Car Designer, GENDOC, Tender Letter, Mobile Discount, Click & Send, MiniSpace / Global MiniSpace, LeadEngine (BCI–Salesforce integration).
• Power BI Dashboard Maintenance & Updates
  • Update and maintain Power BI dashboards and Power Apps as needed, ensuring data accuracy.
  • Refresh data sources, fix broken queries, and resolve Power BI data refresh errors (e.g., OAuth failures, Formula. Firewall issues, gateway connectivity).
  • Coordinate with data owners and IT to ensure data pipelines (Salesforce, SharePoint, Dataverse) remain connected and up-to-date.
  • Manage Power BI workspace access, report distribution, and row-level security (RLS) as needed.
  • Document dashboard changes, data source mappings, and known issues for knowledge continuity.

Qualifications

• 3-4 yrs of experience.
• Prior experience with KTOC, KONE Studio & KONE Car Designer, GENDOC, Tender Letter, Mobile Discount, Click & Send MiniSpace / Global MiniSpace, LeadEngine (BCI–Salesforce integration) will be considered an advantage.
• Strong analytical capability with attention to detail and solid data management skills.

Requirements

• Location: Remote.
• Primary working time zone: Sydney, Australia.
• Business line: NBS.
• Travel: Flexibility to travel to Australia and New Zealand as required.
• End-of-month support: Flexibility to support month-end closure activities and priorities.

Benefits

• Career progression opportunities within a global organization.
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work.
• Comprehensive learning and development programs covering a wide range of professional skills.
• Focus on creating an innovative and collaborative working culture where we value the contribution of each individual.
• Encouragement of employee engagement and sharing of information and ideas.
• Commitment to sustainability and ethical business practices.
• Opportunities to achieve career and personal goals and live a healthy and balanced life.