[Hiring] Junior Solution Specialist @Smartness

Role Description

At Smartness, we help hospitality businesses make smarter decisions, simplify their operations, and improve their business performance through technology and AI. As a Junior Solution Specialist for the DACH market, you will help potential and existing customers understand how Smartness can address their specific business needs.

• Lead discovery conversations with Sales to understand prospects' business models, current setup, challenges, objectives, and priorities.
• Analyse information shared by prospects and available customer data to identify relevant business challenges and opportunities.
• Translate customer challenges into relevant Smartness use cases, workflows, and product capabilities.
• Prepare and progressively deliver product demonstrations that reflect the prospect's specific business context.
• Clearly communicate how Smartness can help hospitality businesses improve decision-making, optimise processes, and achieve better business outcomes.
• Understand integrations, workflows, data requirements, and potential edge cases, involving Product or technical teams when deeper validation is required.
• Discuss topics such as pricing, demand, distribution, occupancy, KPIs, and hotel performance with prospects in a credible and practical way.
• Investigate customer questions, understand the underlying concern, and work with internal teams to provide accurate and useful answers.
• Help prospects understand best practices and how Smartness can fit into their existing processes and technology stack.
• Support opportunity qualification, demos, follow-ups, and the overall pre-sales process, contributing both product and business expertise.
• Identify recurring needs, objections, product gaps, and market trends and share them with Sales, Product, Customer Success, and other teams.
• Recognise additional use cases or Smartness solutions that could be relevant to a customer's business needs.
• Continuously learn about Smartness products, new features, integrations, AI capabilities, and the hospitality technology landscape.
• Develop a strong understanding of the hospitality market, customer profiles, competitive landscape, and business dynamics across Germany, Austria, and Switzerland.

Qualifications

• Fully fluent German, with professional fluency in English.
• 1-3 years of experience in hospitality, SaaS, travel-tech, consulting, customer success, account management, pre-sales, or a similar B2B-facing role.
• Previous experience in hotels or hospitality is highly valued. Experience with hotel technology or hospitality SaaS is a strong plus.
• Comfortable working with data, KPIs, Excel/Google Sheets, and business information and able to draw meaningful conclusions from them.
• Genuine interest in understanding how hospitality businesses operate and what drives their performance.
• Strong interest in SaaS, AI, and digital products, with the ability to learn new technologies quickly.
• Ability to communicate clearly and confidently with both business and technical stakeholders.
• You naturally ask questions, challenge assumptions, and focus on understanding the customer's problem before presenting a solution.
• Structured and proactive approach to analysing customer needs and finding appropriate solutions.
• Comfortable working with Sales, Product, Customer Success, and technical teams.
• Understanding of how technology can create measurable value for customers and contribute to business growth.
• You take initiative, actively seek feedback, and progressively take ownership of your responsibilities.

Benefits

• Work in a small and top-performing team that moves extremely fast where you are extremely important.
• Work without having to deal with jerks and ego-maniacs.
• The opportunity to join one of the best travel-tech sales teams in Europe.
• A place where your talent can blossom.
• An environment where mistakes are allowed - we make bold choices to achieve ambitious goals, learn from mistakes, and move forward.
• A place where your voice matters - meetings provide space for new ideas and projects, regardless of your role or seniority.
• Continuous growth - we challenge the status quo, renewing our sales processes and approaches to meet challenging goals.
• We have fun while working! We are easygoing people.
• Work with the best software out there to automate repetitive tasks and let you focus on customers and targets.
• Remote working.
• Competitive compensation aligned with experience and impact, with an OTE package ranging from €40,000 to €50,000 annually for the DACH Market, depending on experience, analytical capabilities, industry knowledge, and expected contribution to the company's growth.