[Hiring] Junior Agency Account Manager @INFUSE

Role Description

We’re looking for a Junior Agency Account Manager to join our team of five. You’ll own and manage a book of agency partners, acting as the primary point of contact and building strong, trusted relationships. Your core focus will be retaining and growing revenue across your agency accounts — helping them deliver demand generation results for their end-clients through INFUSE’s services, while identifying opportunities to expand the partnership.

While the role is remote-first, it’s also a genuinely client-facing position. You’ll be expected to meet agency partners and attend industry events in person, so you need to be someone who thrives in those environments and enjoys building relationships face to face as well as over a screen.

This is a great opportunity for someone with 1–2 years of experience in account management, client services, or B2B media who wants to develop commercially in a fast-paced demand generation environment.

Key Responsibilities

• Manage a dedicated book of agency partners end-to-end, serving as the day-to-day contact for each agency.
• Build and maintain strong agency relationships through regular communication, in-person meetings, and attendance at industry events.
• Understand each agency’s end-client needs and position INFUSE’s demand generation services to support their goals.
• Identify and pursue revenue growth opportunities within existing agency accounts through upselling and cross-selling.
• Represent INFUSE at client meetings, conferences, and events — acting as an ambassador for the business.
• Work closely with internal teams to ensure campaigns are delivered on time, on brief, and to a high standard for agency partners and their end-clients.
• Monitor campaign performance and prepare agency-facing reports, translating data into actionable insights.
• Conduct regular account reviews and QBRs (quarterly business reviews) with agency partners.
• Maintain accurate and up-to-date records in Salesforce, including pipeline, activity, and forecasting.
• Flag risks to agency account health early and work proactively to resolve issues.
• Contribute to team processes, sharing learnings and best practices across the account management team.

Qualifications

• 1–2 years of experience in account management, client services, or a commercial role within B2B media, demand generation, or a related agency environment.
• Personable, confident, and genuinely enjoy building relationships — you light up a room, not just a Zoom call.
• Comfortable and energized by in-person client meetings, networking, and industry events.
• Commercially minded with a genuine interest in growing revenue and hitting targets.
• A strong communicator, both written and verbal, who can present confidently to agency stakeholders.
• Organized and detail-oriented, able to manage multiple agency accounts and priorities simultaneously.
• Experience using Salesforce (or a similar CRM) to manage accounts and pipeline.
• Comfortable working remotely and managing your own time effectively.
• A proactive, self-starter attitude — you don’t wait to be told what to do.

Nice to Have

• Experience in B2B demand generation specifically.
• Familiarity with content syndication, programmatic, or ABM campaigns.
• Understanding of B2B buying cycles and how marketing drives the pipeline.
• Experience working in or with media agencies.

Benefits

• A remote-first working environment with access to WeWork locations globally for in-person collaboration.
• A small, close-knit team where your contributions are visible and valued.
• Regular opportunities to attend client meetings and industry events.
• The opportunity to develop your commercial and strategic account management skills in a growing company.