[Hiring] Intake Coordinator @REE Medical

Role Description

The Inside Sales Representative, referred to internally as an Intake Coordinator (IC), is a mission-critical role directly impacting REE Medical’s growth and client success. As the first point of contact for prospective clients, ICs are responsible for:

• Responding to leads
• Conducting high-quality client consultations
• Converting qualified prospects into customers through a compliant, empathetic, and professional sales process

Intake Coordinators manage a high-volume lead pipeline, conduct frequent outbound and inbound calls, assess disability conditions and symptom progression, and guide clients through the decision-making process. Success in this role requires:

• Strong consultative selling skills
• Attention to detail
• Regulatory awareness
• The ability to work efficiently with multiple clients each day in a remote-first environment

Qualifications

• 3+ years of inside or B2C sales experience
• CRM experience (Salesforce)
• Strong communication and organizational skills
• Comfort with phone-based work
• Proficiency with Microsoft Office and collaboration tools
• High school diploma or equivalent

Requirements

• Manage outreach to warm inbound leads while monitoring inbound call queues
• Actively manage and prioritize an individual lead pipeline to ensure timely follow-up, accurate qualification, and consistent progression of prospects through the sales process
• Establish rapport with prospective clients through professional and empathetic communication
• Present REE Medical’s services and value proposition clearly and compliantly
• Conduct accurate evaluations of disability severity using REE tools
• Address objections while maintaining urgency
• Document all client interactions accurately in the CRM
• Adhere to compliance, regulatory, and data privacy requirements
• Collaborate across teams to ensure accurate invoice processing
• Participate in coaching and training activities

Benefits

• Comprehensive Benefits Package
• Base Salary ($66,560) plus commission
• Health, dental, and vision insurance with Company-sponsored Life Insurance
• Retirement savings plan with company match
• Vacation time off, sick time off, and holidays
• Career Development Opportunities
• Ongoing training and development programs
• Opportunities for advancement within the company
• Work-Life Balance
• Flexible work schedules
• Remote first environment with company-wide conferences annually
• Employee assistance program for personal and family well-being
• Perks and Rewards
• Employee discounts on products and services through Insperity
• Recognition programs for outstanding performance
• Company-sponsored social events and activities