[Hiring] Insurance Representative @Afni, Inc.

Role Description

As an Insurance Specialist, you will go through our paid training program to obtain state licensing to officially become a Licensed Insurance Sales Agent. Once licensed, you will represent one of the nation’s top insurance providers by taking inbound calls from warm leads to close the deal on insurance sales. You will interact with customers to understand their needs and offer the best solutions for them. Using strong relationship-building, you will provide an exceptional customer experience for customers.

Key Role Responsibilities

• Deliver world-class customer service by responding to inbound calls; providing product knowledge, troubleshooting issues, resolving customer concerns with empathy and efficiency; and identifying sales opportunities to proactively offer solutions that meet customer needs.
• Process orders, update customer accounts, and ensure accurate records in internal systems.
• Multitask effectively between handling customer inquiries and navigating multiple systems.

Qualifications

• Exceptional communication and active listening skills, with the ability to build rapport and handle difficult situations professionally.
• Navigating multiple systems and maintaining a positive attitude under pressure.
• Quick-thinking problem solver; self-motivated with a strong work ethic and effective time management in a home office setting.
• Sales-focused mindset: Proven ability to sell and upsell products/services while delivering excellent customer service.
• Sales experience: Minimum 6 months in a sales role.
• Available for paid training to include 2 weeks of licensing, 3 weeks of product training, and 4 weeks of continued training.
• Available to work 8-hour shifts any day of the week (40 hours/week), including weekends and some holidays, between 7:30am - 12:30am EST.
• Previous Work at Home experience preferred.
• Must pass a background screening, be at least 18 years old, have a GED or High School Diploma, and be legally permitted to work in the United States.

Requirements

• Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular).
• 25Mbps Download/10Mbps Upload.
• Ping Rate – Less than 100 ms.
• A private workspace with desk/chair where surrounding noise (children, pets, people, electronics, etc.) cannot be heard or present during working hours.
• Ability to be on webcam during working hours.

Benefits

• Paid training to obtain your insurance license.
• Competitive salary with sales commission/bonus opportunities and Holiday pay after 90 days of employment.
• Full time hours. 40-hour work week.
• Paid Time Off. Because rest isn’t a reward – it's necessary for your wellbeing.
• Medical, Dental and Vision Insurance. We will help cover the cost of your premium.
• Tuition Reimbursement. Your goals are important, and we’ll help you achieve them.
• Referral Program. We have one of the most lucrative referral programs around.
• Career Growth. Most of our senior leadership started as agents. We promote from within!