[Hiring] Inside Sales Support Specialist @DCX

Role Description

We are looking for a Home-Based Inside Sales Support Specialist to join a growing U.S.-based manufacturer and distributor in the industrial pipe, valve, and fitting (PVF) industry. In this role, you will support the day-to-day order lifecycle by:

• Entering and verifying customer orders
• Preparing quotes
• Communicating with customers and internal teams to keep every order accurate, on time, and well-documented

You will play a key role in maintaining the company's reputation for precision and reliability while helping its long-standing customer base feel informed and taken care of.

Qualifications

• High school diploma required; associate’s or bachelor’s degree preferred (not required)
• 2–10+ years in customer service, inside sales support, or order entry (Manufacturing or distribution background preferred but not required)
• Strong verbal, written, and English communication skills
• Ability to work overnight/graveyard shifts in Philippine time or within US operating hours
• Experience with ERP or EDI systems is a plus (not required)
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Proficient in Google Workspace (Google Sheets, Gmail, Docs)
• Basic exposure to Adobe Illustrator, Adobe Photoshop, and Canva is ideal
• Confident using email, Microsoft Excel, and general office software
• Comfortable learning and working within ERP and EDI order-management systems
• Willingness to learn new systems, products, and customer preferences over time

Requirements

• Organizational & Time Management: Effectively manages multiple orders, quotes, and follow-ups while meeting strict deadlines
• Attention to Detail: Maintains a high level of accuracy in order entry, pricing, and account records
• Communication Skills: Communicates clearly and professionally with customers and internal teams
• Problem Solving & Analysis: Identifies discrepancies in orders or pricing and resolves issues efficiently
• Systems & Technical Proficiency: Strong understanding of order entry processes and the ability to quickly learn ERP/EDI systems and other business software

Benefits

• Salary Range: PHP 45,000 - 47,500
• Industry: Industrial Manufacturing & Distribution — Pipe, Valve & Fitting (PVF)
• Job Type: Full-time
• Work Shift: 8:00 AM - 5:00 PM CST (USA)
• Workdays: Monday through Friday (USA)
• Industry-leading salary packages
• Permanent work-from-home setup
• Company equipment provided
• Government-mandated benefits employer share
• Internet stipends upon regularization
• HMO Coverage upon regularization (with an option to enroll as early as Day 1)
• PTO credits and service incentive leaves
• Major spring and winter company live events
• Monthly employee appreciation virtual events
• Company-provided career skills training courses
• A company culture focused on your personal and professional growth