[Hiring] Inside Sales Support Representative @908 Devices

Role Description

The Inside Sales Support (ISS) role is an entry-level, high-activity sales position focused on expanding revenue within the existing U.S. customer base. The ISS drives outbound and inbound engagement to identify needs, qualify opportunities, and sell warranties, service/support plans, consumables, and accessories across the 908 Devices portfolio.

• Own inbound/outbound leads flow for all U.S. based customers respond, qualify (Requirement • Funding • Acquisition Path • Timeline • Stakeholders).
• Execute targeted outbound campaigns via calls, emails, and digital outreach to uncover prospect needs, funding, and purchasing timelines.
• Run structured discovery calls to assess fit across the 908 Devices portfolio (MX908, VipIR, XplorIR, ProtectIR, etc.) and advance customers from interest to qualified opportunity to closed-won.
• Maintain accurate Salesforce data (contacts, accounts, activities, stages, next steps); surface and route relevant RFIs/RFQs (e.g., SAM.gov and agency portals) and coordinate with contract-vehicle/partner routes (GSA, DLA, IDIQs, BPAs) as applicable.
• Create and send quotes; track orders from quote through PO/process completion; deliver a weekly forecast with risks, next actions, and expected close timing.
• Identify customer friction (support needs, adoption risk, renewal risk) and escalate to Field Sales or Customer Success with clear context and recommended next actions.
• Translate technical capabilities into customer outcomes; maintain basic competitive awareness in public safety/federal/defense markets and feed insights back to the team.

Qualifications

• Salesforce, Sales Navigator, or similar CRM and modern sequencing tools proficiency.
• Excellent phone/email presence.
• Ability to obtain site access/badging as needed.
• Bachelor’s degree preferred.
• Preferred: Fed/DOW background and/or sales exposure.

Requirements

• Territory: 908 Devices North American Customer base.

Compensation

• The annualized base pay range for this position at the commencement of employment is expected to be between $40,000 and $50,000 per year; the base pay offered may vary depending on several individualized factors, including market location, job-related skills, and experience.
• This position may also be eligible to receive additional compensation, such as an annual incentive bonus, sales commission, or long-term incentives.