[Hiring] Inside Sales Specialist @Kurt J. Lesker Company

Role Description

The Inside Sales Specialist will ensure to manage inbound enquiries, as well as proactively working to build strong relationships with both existing and new customers. By fostering these relationships, you’ll be pivotal in generating repeat business and paving the way for exciting new opportunities to flourish.

Embrace & guide the customer through the customer journey and support the Outside Sales Teams. This will include:

• Accurate generation of quotations
• Response to incoming customer RFQs
• Customer engagement and appropriate quotation follow up
• Coordination with all internal teams on needle-move quotations
• Enter and handle the administrative aspects of contract review eligible orders
• Responsible for customer survey follow up

As a business achieving big things, we rely on our employees being self-starters and being committed to our success. We expect them to bring the highest levels of integrity and honesty to their roles, demonstrating accountability in everything they do – it’s about loving what you do, and doing the thing you love to the best of your ability.

Key Job Elements:

• Be proactive! Be driven! Active customer engagement will be critical in this role.
• Work in collaboration with Sales Team(s) to enable sales and growth across new and existing accounts.
• Efficient, timely and accurate response to customer enquiries pursuing customer and opportunity discovery, rapid qualification and quotation generation, documented within the CRM.
• Follow-up quotes systematically with customers in a timely manner.
• Work collaboratively with team members to support the highest levels of (both internal and external) customer satisfaction.
• Adhere to all compliance requirements when interacting with customers.
• Develop skills to enable and maximise job performance and professional development including becoming highly knowledgeable about the KJLC Product range.
• Maintain the reputation of KJLC by utilising professional sales skills, including high level networking, excellent communication, negotiation and organisational abilities.
• Launch and own the Non-Standard Contract Review process, collaborating with the team.
• Manage quotation process (from receipt to order/resolution) for inquiries that meet the ISS level II criteria.
• CRM Utilisation: Use of the CRM system efficiently and in a timely manner, ensuring accurate and up-to-date data entry that enables informed decision making and delivers personalised experiences to our customers.
• Provide weekly statistical information as requested by management to include but not limited to call analysis, customer feedback surveys and KPIs.
• Own and control Tenders – reviewing and working with the Sales Managers to ensure all documentation is collected to allow smooth submission.
• Support the outside sales team in account growth & maintenance.
• Engage customers who participate in existing company survey programs, while participating in future survey programs to promote & enhance the KJLC brand.
• Other duties as assigned.

Qualifications

• Sales experience.
• Fluent in English and German (B2/C1+)
• Proven experience of being a sales professional and exceeding KPI’s.
• Ambitious, self-starting, and eager to progress in a sales career with a fast-growing company.
• Computer literacy including the MS Office Suite with ability to become a CRM expert.
• Ability to multi-task, prioritise, and manage time effectively.
• Strong organisational skills, with the ability to manage multiple priorities in a fast-paced environment.
• Demonstrated the ability to work independently and as part of a team.

Requirements

• Experience with Microsoft Dynamics 365
• Vacuum Industry Knowledge.
• Formal Sales Training.
• Project management skills / experience.
• Experience with building and delivering presentations.

Benefits

• Pension Scheme
• Health Insurance
• Bike Scheme
• Corporate Benefits
• Corporate, wellness and charity events throughout the year
• Team building events
• Annual performance reviews and development plans