[Hiring] Inside Sales Specialist @Patterson Companies, Inc.

Role Description

The Inside Sales Specialist is responsible for retaining and growing customer relationships by engaging with prospective and existing customers and identifying opportunities to renew, upsell, or cross-sell products and services. This role connects with customers across multiple communication channels to grow accounts and close sales, while balancing customer advocacy with sales accountability to reduce account loss, protect revenue, and deliver a positive customer experience.

• Conduct proactive customer outreach in a timely manner, focusing on maintaining customer relationships and revenue.
• Accountable for the full sales cycle in an inside sales environment, including:
  • Prospecting
  • Needs analysis
  • Proposal development
  • Objection handling
  • Closing sales within assigned territories
• Complete end-to-end sales process for assigned accounts to drive new and incremental sales.
• Recommend products or solutions, close sales in alignment with assigned goals or quotas, and support issue resolution.
• Execute retention-focused sales activities, including renewals, upsell, cross-sell, and repeat sales.
• Build rapport with customers by providing accurate product and service information.
• Maintain accurate and complete customer records, sales activity, and pipeline data in CRM and other tracking systems.
• Collaborate with cross-functional partners to align outreach efforts and support customer needs.
• Recommend improvements to processes or customer engagement approaches when identified.
• Comply with Company and department policies and standards; perform other duties as assigned.

Qualifications

• Associate's Degree in Business, Marketing, Communications, or a related field, or equivalent education and/or experience.
• 3 years of B2B inside or field sales experience.

Requirements

• Dental, medical, or healthcare industry experience.
• Experience in customer retention, account management, or solution-based selling.
• Experience working with CRM or computer-based sales tracking systems and sales performance tools.
• Formal sales training or certification in a recognized sales methodology.

Benefits

• Full Medical, Dental, and Vision benefits and an integrated Wellness Program.
• 401(k) Match Retirement Savings Plan.
• Paid Time Off (PTO).
• Holiday Pay & Floating Holidays.
• Volunteer Time Off (VTO).
• Educational Assistance Program.
• Full Paid Parental and Adoption Leave.
• LifeWorks (Employee Assistance Program).
• Patterson Perks Program.