[Hiring] Inside Sales Manager @Trace3

Role Description

The Manager of Inside Sales will spearhead regional ISR support strategies while fostering the continuous professional growth of the team. This role involves managing a team while actively performing individual ISR responsibilities, all with a focus on delivering an exceptional "Total Customer Experience" to our clients.

• Provide leadership, guidance, and coaching for all direct reports to maintain an engaged, collaborative, and efficient communication and culture for the team.
• Provide onboarding and training for new hires.
• Work cross-functionally with regions to develop short-term or long-term strategic plans to solve for unique sales scenarios.
• Work cross-functionally with regions to ensure ISR expectations, service level targets and escalation support are met.
• Provide and implement actionable feedback and solutions to improve systems, processes, and tools in the sales administration process.
• Manage inside sales operational performance through sales metrics, KPI’s, best practices, and workflows.
• Review and accurately report on sales activities and value tracking for quotes, backlog, on-time accounts receivables management.
• Refine and implement best practices and strategies for improving margins or driving increased revenue.
• Uncover customer insights and identify trends in customer satisfaction or dissatisfaction.
• Suggest alternative products and solutions options based on cost, availability or specifications, as needed.
• Accurately process customer transactions including quotes, orders, or returns.
• Monitor and approve sales credits, price adjustments, and special allowances.
• Remain current on customer preferences and product portfolios.
• Perform other ISR duties as assigned or necessary.

Qualifications

• Jedi level Microsoft Excel skills.
• Bachelor’s degree from an accredited university in business administrations, supply chain, finance or technical degree preferred.
• Eight to ten years of experience leading inside or outside sales teams; technology or reseller industry strongly preferred.
• Management experience in a team-oriented workplace, outstanding interpersonal employee coaching and development skills.
• Extensive experience in formulating vision and strategy for a sales team, including an excellent understanding of best practices for sales operations (KPIs, sales cycle, CRM applications, reporting, forecasting, and sales quotas).
• Proven ability to work with key stakeholders at client organizations and be able to recognize and analyze selling approaches, marketing programs, joint value propositions, and business cases around strategic partnerships.
• Proven track record of effective inside sales capabilities and business development, including effective sales call planning and execution skills; business acumen to meet revenue, profitability and customer satisfaction.
• Strong verbal and written communication skills. Ability to write clear, concise emails and speak effectively to multiple levels in an organization.
• Highly organized, detail-oriented, excellent time management skills and able to effectively prioritize tasks in a fast-paced, high-volume, and evolving work environment.
• Comfortable meeting deadlines in an entrepreneurial environment.

Requirements

• Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs.
• The range for this position in other geographic locations may differ.
• Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary.

Benefits

• Comprehensive medical, dental and vision plans for you and your dependents.
• 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability.
• Competitive Compensation.
• Training and development programs.
• Major offices stocked with snacks and beverages.
• Collaborative and cool culture.
• Work-life balance and generous paid time off.