[Hiring] Inside Sales & Enrollment Specialist @Cambium Learning Group

Role Description

The Sales Development Representative & Enrollment Specialist serves as the first, most trusted connection for families exploring Time4Learning homeschool curriculum and Brightspire Virtual School for grades 6–12. This role blends consultative sales, customer support, and enrollment guidance to help families choose the right learning pathway.

• Identify, qualify, and convert leads.
• Guide families through curriculum selection or school enrollment.
• Ensure every parent feels confident, supported, and ready to move forward.
• This is an individual contributor role with clear ownership of lead conversion and enrollment success.

Job Responsibilities

• Sales & Lead Conversion
  • Respond to all inbound inquiries via phone, email, chat, and social channels with speed, clarity, and empathy.
  • Conduct targeted outreach to families exploring homeschool, independent study, or virtual school options.
  • Qualify prospects and convert interest into Time4Learning curriculum purchases or Brightspire enrollment applications.
  • Manage consultation appointments and deliver high-quality sessions that build trust and confidence.
  • Use solution-oriented sales techniques to create an impeccable first impression.
• Brightspire Enrollment Support
  • Guide families through the full application process — registration, payment, document submission, transcript review, and credit transfer.
  • Answer questions about placement, graduation pathways, and school policies.
  • Provide enrollment status updates and ensure families understand next steps.
  • Coordinate post-enrollment data and identify families who may need additional support.
  • Engage school staff to ensure smooth onboarding and student success.
• Time4Learning Curriculum Sales
  • Guide families through the process of moving to homeschool and choosing a curriculum.
  • Answer questions about courses, time spent homeschooling, and parent support needed.
  • Upsell families to curriculum plans that include Annual membership, books, spiritwear, and more.
• Customer Experience & CRM
  • Document all interactions accurately in Salesforce or similar CRM.
  • Identify patterns and recommend improvements to increase enrollment and customer satisfaction.
  • Resolve concerns quickly with professionalism, empathy, and follow-through.
  • Maintain a positive, supportive attitude with families and internal teams.
  • Execute special projects as assigned.

Requirements

• 2–4 years inside sales or call-center experience, ideally in education, edtech, or SaaS.
• High school diploma or equivalent (GED) required.
• Proven ability to close deals while building long-term customer relationships.
• Strong outbound prospecting and lead qualification skills.
• Excellent phone, written, and presentation communication.
• Experience working with and selling to parents highly preferred.
• Proficiency with Salesforce, Microsoft Office, Google Workspace.
• Strong organizational, analytical, and problem-solving skills.
• Ability to multitask in a fast-paced, remote environment.
• Bilingual Spanish is a plus.
• Knowledge of Time4Learning curriculum or online student information systems is a plus.
• Reliable internet (7Mbps minimum; speed test required).
• Availability for occasional Saturdays and overtime.

Benefits

• Opportunity to grow your career with a fast-growing leader in online education.
• A mission-driven team that cares deeply about families and student success.
• Collaborative, remote-first culture with monthly team-building and cross-functional projects.
• Work that directly helps families choose the right learning path and supports students in reaching graduation.
• Reimbursement to help cover the cost of setting up your home or remote office.