[Hiring] Inside Sales - Contract Support Specialist @Prescott's, Inc

Role Description

This position supports Prescott’s inside sales motion with a primary focus on renewal of service contracts and warranties, new business development, lead generation, and coordinated cross-sell and up-sell opportunities across multiple business units. The Inside Sales - Contract Support Specialist will support two defined sales territories and work in close partnership with sales representatives and business unit field technicians to drive growth in a structured, coordinated, and enterprise-aligned manner across Surgical Microscopes, Pumps, Monitors, Anesthesia, Washers, and Veterinary Equipment.

In this role, you will be responsible for engaging customers, managing contract-related sales activity, and selling the enterprise-level capabilities of Prescott’s—not just individual products or services. You will act as an extension of the field sales organization, helping ensure continuity of coverage, consistent messaging, and disciplined follow-through across assigned territories.

This role is highly collaborative and requires tight integration with field sales teams, business unit leaders, and field technicians. Success in this position depends on your ability to document outreach, customer interactions, and deal progression in real time, ensuring visibility, accountability, and alignment across the broader commercial organization.

This is paid hourly, with an annual equivalent of $37,440 to $45,760 USD/year plus commissions. Commissions earnings at plan is targeted at $50k.

Responsibilities

• Manage a high volume of incoming leads and convert them into sales opportunities
• Communicate with potential customers via cold calling, email, and online chat to understand their needs and recommend suitable products
• Utilize a consultative selling approach to educate customers on the benefits and features of our products and services
• Track and manage leads, pipeline, and sales activities using NetSuite CRM software
• Nurture relationships with existing and previous customers to generate repeat business and upsell opportunities
• Ensure customer satisfaction through ongoing communication and relationship management; resolve any issues that may arise post-sale
• Maintain detailed reports of sales activities including calls, orders, sales, lost business, and any customer or vendor relationship problems
• Provide periodic territory sales forecasts
• Collaborate with the sales team to develop and implement effective sales strategies and achieve sales targets
• Provide exceptional customer service and support throughout the sales process
• Perform other duties as assigned

Qualifications

• High school diploma or GED required
• Minimum of 1-2+ years of experience in inside sales or a customer service role
• Proven track record of meeting or exceeding sales targets
• Strong phone presence and ability to engage customers and build rapport
• Ability to quickly understand customer needs and recommend appropriate solutions
• Understanding of marketing and sales motions
• Eligible to work in the United States

Preferred

• Experience working with NetSuite is a plus
• Familiarity with the healthcare or medical device industry is a plus
• Prior experience working with field sales reps and cross-functional business units is a plus

Benefits

• Paid time off
• Healthcare insurance (medical, dental, and vision coverage)
• Accident insurance, critical illness, and hospital indemnity insurance
• Short term (employee paid) and long-term disability (employer paid)
• 401K plan with company matching
• Continuous learning and development - offering opportunities for training, workshops, and certifications
• Our fun and inclusive work environment celebrates diversity and fosters growth, making every day an opportunity to thrive