[Hiring] Inside Sales & Appointment Specialist @Joyce Windows, Sunrooms & Baths

Role Description

Joyce is seeking an enthusiastic Inside Sales & Appointment Specialist to engage with customers who have already expressed interest in our products and services. In this role, you will proactively contact warm leads, answer customer questions, educate homeowners on the benefits of Joyce products, and set qualified appointments for our In-Home Sales team.

This position is ideal for outgoing, self-motivated individuals who enjoy phone-based customer interaction, flexible scheduling, and performance-based earnings. You will play a critical role in driving our sales pipeline while maintaining a positive customer experience.

This is a fully remote position where you’ll engage with customers via phone and CRM systems. Success in this role requires strong self-motivation, time management, and the ability to stay focused in a home-based work environment.

Qualifications

• Previous experience in customer service, retail, hospitality, or high-volume call environments (preferred, not required)
• Strong verbal communication and active listening skills
• A confident, outgoing personality and comfort initiating conversations
• Goal-oriented mindset with a desire to earn commission
• Ability to stay disciplined without in-person supervision
• Flexibility to work evenings and weekends based on business needs
• Ability to stay motivated in a fast-paced environment

Requirements

• Make daily outbound calls to warm leads who have requested information
• Engage customers in a professional, friendly, and consultative manner
• Educate homeowners on Joyce products, services, and value propositions
• Qualify customer needs to ensure Joyce is the right fit
• Schedule high-quality in-home consultation appointments for the field sales team
• Confirm and follow up on appointments to support show rates
• Handle inbound calls and customer inquiries with confidence and accuracy
• Accurately document call activity and outcomes in internal systems
• Meet or exceed daily and weekly activity and appointment-setting goals

Benefits

• Health, Dental, and Vision Insurance
• 401(k) with a 25% uncapped company match
• Flexible scheduling with control over your calendar
• Employee discounts on home improvement services
• Employee Referral Bonus Program

Company Description

Joyce Factory Direct has been an industry leader in home remodeling since 1955, specializing in sunrooms, windows, baths, and doors. We proudly serve multiple markets including Cleveland, Pittsburgh, Charlotte, Columbia, Asheville, and Greenville. We are a third-generation, family-owned and operated company, committed to quality craftsmanship and long-term customer relationships. At Joyce, we take pride in manufacturing the majority of our own products, allowing us to deliver superior quality while supporting the communities we serve.