[Hiring] Inside Sales Account Manager @Exterro Inc

Role Description

Exterro is seeking a high-energy, results-oriented Inside Sales Account Manager to join our dynamic SaaS team. This is a specialized, full-lifecycle role designed for a professional who excels at driving Annual Recurring Revenue (ARR) through both new lead conversion and strategic base management.

In this role, you aren't just managing accounts; you are the primary engine for growth within your territory. You will be responsible for:

• Converting SMB leads
• Optimizing e-commerce revenue
• Pursuing cross-sell and upsell opportunities within your assigned customer base
• Ensuring long-term retention through world-class support and renewal management

Qualifications

• 1-2 years proven experience in high-volume, digital-first sales or account management environment
• Strong knowledge of SaaS solutions, cloud-based software, and subscription business models
• Exceptional interpersonal, negotiation, and communication skills
• Ability to thrive in a metrics-driven environment with a focus on achieving KPIs and quotas
• A track record of hitting and exceeding targets for expansion ARR (upsells/cross-sells) and net-new SMB business
• The ability to provide high-level support and problem-solving while maintaining a focus on revenue growth
• Proficiency in CRM tools (Salesforce), conversational intelligence (Gong), and sales methodologies (MEDDPICC)

Requirements

• Drive significant ARR growth by identifying and closing cross-sell and upsell opportunities within your existing set of customers
• Act as the primary closer for Small Business (SMB) leads generated by Marketing and the Business Development (BDR) team
• Proactively manage and nurture "non-assisted" e-commerce new business opportunities
• Maintain a high-velocity pipeline using Salesforce and Gong, leveraging MEDDPICC to qualify opportunities and articulate value
• Own the end-to-end renewal process for your customer base, ensuring high retention rates
• Serve as the first point of contact for customer challenges, providing consultative guidance
• Build deep, long-term relationships with key stakeholders
• Partner with Marketing and BDR teams to refine lead-handling processes
• Stay up-to-date on product offerings, market trends, and competitor insights
• Accurately forecast both new business and renewal revenue based on Command of the Sale insights

Benefits

• Impact: Play a key role in a company at the forefront of data risk management
• Growth Opportunity: Join a rapidly growing organization with room for learning and development
• Culture: Work in an innovative, inclusive, and collaborative environment
• Comprehensive benefits package including health insurance, retirement plans, flexible paid time off, and more