[Hiring] Inside Sales Account Manager @Redwood Software

Role Description

Red River’s Inside Sales Account Manager (ISAM) is a sales focused, commission-eligible role that is responsible for contributing to the company’s sales goals along with providing top-level customer service. The Inside Sales team works as the primary point of contact for Red River’s Account Executives and customers for all pre/post sale inquiries. The primary objectives of the Inside Sales position are to proactively drive sales opportunities while maintaining support for their Account Team(s) with a focus on 100% customer satisfaction.

• Manage a dedicated customer account list
• Direct pairing and support for an internal Account Executive
• Use insights from RADAR to support sales operations and decision-making
• Apply strategic thinking and pricing judgment at the account level to support sales execution and customer growth
• Apply sales-related business application, procedures, and protocols
• Proactively engaged in focused IT Sales Training forums and actively pursuing internal and external opportunities to broaden experience in the industry
• Partner with Red River staff resources such as the Support Services Team, Pre-Sales Engineering, Capture Team and Professional Services Team
• Use customer, vendor, and OEM resources as needed
• Explore new opportunities through account management, best practices, lead generation campaigns and cold and warm calls
• Determine technologies that are relevant to the customer and effectively present Red River’s capabilities via phone or e-mail communication
• Serve as a trusted resource and active participant in company projects outside of dedicated sales role
• Manage quote activity from RFQs, OEM leads, phone and e-mail prospecting and may participate in customer meetings
• Other business duties as assigned

Qualifications

• 2+ years of sales experience in the IT industry
• Entry and advanced level certifications in OEM training programs
• Experience in a professional environment

Requirements

• 2-5 Years of experience in the IT Sales Industry or equivalent.
• 4-year post-secondary degree or equivalent (degree is preferred but not required for position).

Knowledge, Skills and Abilities

• Strong phone communication skills with an emphasis on active listening, effective use of open-ended questions, professional and considerate demeanor
• Use technically literate language to support successful cold and warm outreach
• Strong writing skills with professional, technically proficient communication and proven experience conveying complex opportunities to customers, vendors, and OEM partners
• Demonstrates strong problem-solving skills and the ability to connect internal stakeholders to create clear action plans
• Understanding of all Contract and Compliance protocols
• Ability to problem solve and proactively coordinate with appropriate stakeholder
• Ability to be creative and self-motivate
• Ability to exercise independent judgement and provide strong recommendations
• Ability to work effectively with limited or no supervision

Essential Elements

• This position is an office position that requires remaining in a stationary position for multiple hours throughout the workday.
• This position requires the ability to continuously communicate with co-workers throughout the day utilizing Red River approved and/or provided communication tools and equipment.

Special Requirements

• This position is deadline oriented and although most of the work is completed during normal work hours, occasional work after hours is required to meet important deadlines.

Benefits

• Red River offers a competitive salary, excellent benefits and an exceptional work environment.

Company Description

Red River is an equal opportunity employer. All qualified applicants will receive consideration for employment. Discrimination or harassment based upon any protected characteristics as defined by state or federal law is wholly inconsistent with our company values and will not be tolerated.

In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact [email protected].

PLEASE NOTE: This contact channel is reserved for use by individuals with disabilities who require special accommodations in order to submit an expression of interest in a position within Red River.

Red River does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings or otherwise. Placement fees will not be paid to any recruiter unless Red River has an active agreement in place with the recruiter and such a request has been made by the Red River Talent Acquisition team and such candidate was submitted to the Red River Talent Acquisition Team via our Applicant Tracking System. Any unsolicited resumes or other data submitted to Red River in violation of this policy may be used by Red River without obligation to pay any fees of any kind to the recruiter.