[Hiring] Inside Sales @All Weather At Home

Role Description

As a frontline team member, you shape our customers' experience with All Weather. The last mile, the final yard – every day, you have the power to create positive and lasting memories in the hearts and minds of customers and homeowners by letting them know that they’re in your good hands.

We’re currently hiring for an Inside Sales representative to join our Edmonton Customer Solutions Centre. In this role, you’ll be challenged to think on your feet, learn on the job and get a little bit better each day with the support of a team that has your back.

At the heart of this position is understanding our customers’ needs and helping them find the right solutions. You’ll support our Sales Team in delivering products and services to our Dealer and Builder channels, building strong customer relationships, and contributing to sales growth through proactive sales support, effective communication, and accurate transaction processing.

Each day, you’ll be responsible for:

• Sales Development and Account Management
  • Identify key decision-makers, generate leads, and initiate the sales process.
  • Qualify sales opportunities and coordinate effective handoffs to Account Managers.
  • Build and maintain customer relationships by identifying opportunities to grow accounts and cross-sell or up-sell products.
  • Respond to inbound prospect inquiries and conduct outbound follow-ups to develop new business.
  • Conduct sales presentations, product demonstrations, and other sales activities.
  • Assist with preparing requests for proposal (RFPs) and supporting marketing initiatives, including trade shows and events.
• Customer Service and Product Support
  • Provide timely, professional support to customers and prospective clients, addressing inquiries and resolving concerns.
  • Assist customers with window and door selections in the showroom.
  • Conduct material take-offs based on customer inquiries, project requirements, and blueprints.
  • Respond to questions regarding orders, payments, and refunds, and provide troubleshooting support by phone and email.
  • Coordinate customer training as needed.
  • Represent the company’s brand and values through a professional, customer-focused approach.
• Order Processing and Sales Administration
  • Prepare pricing, discuss credit terms, and process sales orders, purchase orders (POs), and transfer entries.
  • Maintain accurate customer and prospect records, including account information and updates.
  • Support the Sales Team and Account Managers with administrative tasks and sales-related requirements.
  • Participate in sales training and development programs to strengthen product knowledge and sales skills.

Clear communication, attention to detail, and a proactive approach are essential to delivering a positive customer experience and supporting our team’s success.

Qualifications

• High school diploma or equivalent
• 3-5 years of experience in sales and/or customer service, preferably in a customer-facing role.
• Additional training in a certificate or diploma in a related field such as sales, estimation, customer service, or bookkeeping, is an asset
• Experience with sales processes, including lead qualification, pre-call planning, call management, account development, and time management.
• Experience using customer relationship management (CRM) software.
• Proficiency in Microsoft Office, including Excel, Word & Outlook.
• Strong verbal and written communication skills, with excellent listening and interpersonal abilities.

Benefits

• Opportunity to roll up your sleeves and move one step closer to your goals.
• Encouragement to apply regardless of the criteria listed.