[Hiring] Inside Account Executive - Business Specialist @Uniti

Role Description

The Inside Account Executive – Business Specialist is instrumental in maximizing customer stability and profitability by changing, adding, or removing customers that have certain products, access types, or equipment. The most common actions include:

• Transitioning customers from legacy access to next generation access
• Movement of customers with retired or grandfathered products to the acquisition products
• Transitioning customers from end-of-life equipment to preferred hardware

This position involves identifying opportunities, engaging with clients, and facilitating seamless transitions to enhance connectivity and business operations. The representative will work with assigned customers, focusing on existing business customers, understanding their needs, and providing customized solutions to foster long-term relationships.

Responsibilities

• Reach out to existing customers to discuss the needed transitions
• Conduct thorough assessments to understand customer requirements and tailor solutions accordingly
• Provide clear and compelling explanations of the benefits of the change
• Facilitate the service conversion process, ensuring minimal disruption to the customer's operations
• Coordinate with internal teams as needed to manage installation schedules and address any technical challenges
• Ensure that customer pricing and service packages are communicated clearly and accurately, adhering to company policies
• Effectively utilize the tools provided to engage existing customers
• Monitor project progress and resolve any issues that may arise during implementation
• Meet or exceed monthly sales targets and performance metrics

Qualifications

• High School diploma or equivalent and 1-2 years experience
• Proven experience in sales, customer service, or telecommunications with B2B
• Strong communication and interpersonal skills, with the ability to build rapport and trust with customers
• Ability to work collaboratively with cross-functional teams to achieve business objectives
• Detail-oriented with strong organizational and time management skills
• This is a virtual/work-from-home position. Windstream requires employees to maintain a distraction-free workplace with sufficient high-speed internet of 25 MBPS or higher.

Benefits

• Medical, Dental, Vision Insurance Plans
• 401K Plan
• Health & Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Educational Assistance Plan