[Hiring] Inbound Voice Sales Specialist @VXI Global Solutions

Role Description

The Home Entertainment & Appliance Voice Sales Specialist is a sales‑first role within LG’s ePromoter Program, focused on driving revenue through high‑intent inbound voice calls. This position requires confidently leading consultative sales conversations, uncovering customer needs, guiding product decisions, and closing purchases within a single interaction while delivering a premium customer experience.

Qualifications

• High School Diploma or GED required.
• 1–2+ years of sales experience in a voice or high-touch environment (retail, call center, or similar).
• Proven ability to meet or exceed sales targets (conversion, revenue, AOV).
• Strong verbal communication and confidence leading conversations.
• Experience handling objections and closing sales in real time.
• Ability to multitask while navigating systems during live calls.
• Preferred: Experience selling appliances, TVs, or consumer electronics.
• Preferred: Familiarity with promotions, bundling strategies, or upselling frameworks.
• Preferred: Experience in performance-driven environments with KPIs.

Requirements

• Lead High-Intent Sales Conversations:
• Handle inbound voice calls from customers actively considering a purchase.
• Take control of the conversation using structured discovery (needs, budget, timeline, use case).
• Guide customers from consideration to decision to purchase within a single interaction.
• Drive Conversion and Revenue:
• Use consultative selling techniques to increase conversion rate (CVR), average order value (AOV), and revenue per call.
• Confidently ask for the sale and move customers toward checkout or order placement.
• Recognize and act on buying signals to prevent drop-off.
• Maximize Value Through Bundling and Promotions:
• Leverage SMSM (Spend More Save More) and other promotional offers to increase basket size.
• Recommend bundles (e.g., appliance packages, TV with soundbar) based on customer needs.
• Position promotions clearly and accurately to create urgency and confidence.
• Handle Objections and Reduce Purchase Friction:
• Address common barriers, including price comparisons or competitor pressure, delivery timing and logistics, installation, haul-away, and warranty concerns.
• Turn hesitation into action by providing clear and confident next steps.
• Own the End-to-End Sales Experience:
• Guide customers through product selection, promotion application, order placement, and checkout steps.
• Ensure all details (pricing, delivery, services) are clearly understood before closing.
• Deliver a Premium Customer Experience:
• Build trust through confident and knowledgeable communication.
• Balance speed with personalization, avoiding over-talking or over-specifying.
• Adapt tone and approach based on customer intent and behavior.
• Leverage Tools and Insights:
• Utilize CRM systems and internal tools (e.g., real-time guidance like Wingman).
• Track interactions, follow-ups, and outcomes.
• Continuously apply coaching feedback and performance insights.
• Success Factors for Working from Home:
• Private Workspace: A dedicated, quiet workspace with a door that closes, free from ambient noise (e.g., children, pets, and others).
• Ergonomics: A comfortable desk and chair setup that allows for the proper installation of necessary equipment.
• Reliable Internet Connection: Stable, high-speed internet with a minimum bandwidth of 10 Mbps downstream and 5 Mbps upstream.
• Quiet, Distraction-Free Workspace: A dedicated, quiet area where you can focus on delivering excellent customer service without interruptions.
• Tech-Savvy: Comfort with technology and ability to learn new systems quickly.
• Self-motivation & Independence: Ability to stay productive and manage your time effectively in a remote environment.
• Communication Skills: Strong verbal and written communication skills, especially in a virtual setting.
• Adaptability: Ability to adapt to changing technologies and procedures while working remotely.

Benefits

• Hourly Pay: $17.00 per hour.
• Company-Provided Equipment: All necessary equipment will be provided.
• Comprehensive Benefits: Full health insurance package including medical, dental, and vision coverage.
• Cell Phone Benefits: $25/month per line for unlimited phone, text, and data (restrictions may apply).
• Generous Referral Program: Earn $20 per paycheck for every person you refer—and your referral earns it too! No limits on payouts.
• Comprehensive Training: Paid training to ensure you are fully prepared for success.
• Career Growth: Opportunities for career advancement and professional development within a leading healthcare provider.
• Work-from-Home Convenience: Save time, money, and reduce your environmental footprint.
• Inclusive Culture: We are an Equal Opportunity Employer, including individuals with disabilities and veterans.