[Hiring] Inbound Setter Manager @WarriorBabe

Role Description

At WarriorBabe, we are building a world-class sales organization rooted in conviction, operational excellence, accountability, and deep care for the women we serve. We are looking for someone capable of building structure, consistency, performance, and culture inside one of the most important functions of the business: inbound lead conversion and implementation.

The Inbound Setter Manager will serve as the direct leader of WarriorBabe’s inbound setter team and report directly to the Chief People Officer & Co-Owner. This individual will be responsible for:

• Team performance
• Operational consistency
• Scheduling oversight
• Coaching and development
• Accountability systems
• Communication standards
• Scaling the inbound setting department alongside senior leadership

This is not a passive management role. This role requires ownership, decisiveness, emotional intelligence, operational rigor, and the ability to lead a high-performance team in a fast-paced remote environment.

Core Objective: Build and lead a highly efficient, accountable, customer-first inbound setter team capable of scaling without operational bottlenecks, performance ambiguity, or burnout.

Key Responsibilities

• Team Leadership & Performance Management
  • Directly lead and manage the inbound setter team on a daily basis
  • Coach, mentor, and develop setters through ongoing performance management and accountability
  • Facilitate all daily setter huddles with structure, intention, and performance focus
  • Conduct regular one-on-one performance conversations with team members
  • Review and analyze daily, weekly, and monthly performance trends
  • Hold team members accountable to KPIs, scheduling standards, communication expectations, and operational consistency
  • Identify high performers, growth opportunities, coaching gaps, and role misalignment quickly and objectively
  • Build a culture rooted in ownership, professionalism, urgency, consistency, and belief in the WarriorBabe mission
• Scheduling, Calendar Oversight & Team Availability
  • Maintain oversight of all inbound setter scheduling and calendar coverage
  • Ensure implementation calendars are staffed appropriately to support inbound lead flow and ad spend demands
  • Create and enforce clear scheduling expectations and availability standards
  • Eliminate operational bottlenecks caused by poor calendar management or inconsistent setter coverage
  • Monitor capacity planning and scaling needs as business demands evolve
  • Partner with leadership to ensure inbound team staffing supports company growth goals
• Coaching, Training & Development
  • Develop and maintain onboarding and ramp plans for all new inbound setters
  • Implement a standardized coaching and training cadence across the team
  • Conduct targeted call reviews tied directly to performance trends and KPIs
  • Ensure setters execute implementation and inbound calls with confidence, structure, empathy, and efficiency
  • Protect top performers from unnecessary over-coaching while providing structured remediation support where needed
  • Continuously improve team capability through feedback, training systems, and operational refinement
• Performance Accountability & Reporting
  • Reinstate and maintain a stats-driven accountability culture
  • Review all end-of-day (EOD) and end-of-week (EOW) reports and tracking consistently
  • Ensure setters fully understand, track, and take ownership of their numbers
  • Identify trends in:
    • Show rates
    • Scheduling consistency
    • Booking performance
    • Call efficiency
    • Customer experience
    • Lead handling and follow-up behavior
  • Create visibility and reporting standards for leadership review
• Process Improvement, SOPs & Operational Excellence
  • Build, refine, and maintain SOPs for all inbound setter operations
  • Standardize:
    • Daily setter responsibilities
    • Scheduling expectations
    • Communication practices
    • Performance tracking
    • CRM management
    • Call flow standards
    • Follow-up expectations
  • Partner with Sales Operations and leadership teams to improve workflows, systems, automations, and operational efficiency
  • Route major SOP or structural changes through Sarah for alignment across the broader revenue organization
  • Maintain organization and operational clarity inside CRM systems and workflows
• Hiring, Recruiting & Team Scaling
  • Collaborate with HR and leadership on inbound setter recruiting initiatives
  • Participate in recruiting, interviewing, and talent evaluation
  • Help define and maintain the ideal inbound setter profile, including:
    • Coachability
    • Reliability
    • Emotional intelligence
    • Operational discipline
    • Product conviction
    • Culture alignment
  • Support rapid scaling and backfilling initiatives as business demands require
  • Make recommendations regarding promotions, role changes, remediation plans, or exits
• Cross-Functional Collaboration
  • Work closely with:
    • Sales Operations Manager
    • Closer Manager
    • HR & Recruiting
    • Operations Team
    • Tech Team
    • Executive Leadership
  • Ensure inbound processes align effectively with closer workflows and overall customer journey
  • Support operational initiatives that improve the full sales pipeline from lead acquisition through customer onboarding

Qualifications

• Proven leadership experience managing remote sales, setter, customer success, or high-performance operational teams
• Strong understanding of inbound sales processes, KPIs, scheduling management, and conversion performance
• Exceptional communication, coaching, and accountability skills
• Highly organized with strong operational awareness and attention to detail
• Comfortable making decisive leadership recommendations
• Ability to manage multiple priorities in a fast-paced scaling environment
• Experience with CRM systems, reporting dashboards, and remote communication tools
• Alignment with WarriorBabe’s mission, standards, and customer-first philosophy

Requirements

• This is not a traditional 9–5 leadership role. The Inbound Setter Manager must be willing to operate in a fast-paced, revenue-driven environment where team performance and customer experience extend across a 7-day work week.
• Candidates should expect a workload averaging approximately 40–50+ hours per week, including evenings and weekends as business needs require.
• This role requires high visibility, responsiveness, urgency, and leadership presence across the inbound sales organization.
• Must have prior experience directly managing and developing an inbound setter team.
• Must understand lead quality management, including identifying and disqualifying poor or irrelevant leads appropriately.
• Must have experience collaborating closely with Sales Leadership and/or Closer Management to improve conversion performance and overall pipeline efficiency.
• Ideal candidates are highly metrics-driven, operationally strong, emotionally intelligent, and comfortable leading through accountability and performance standards.
• Familiarity with HubSpot and sales CRM management is strongly preferred.
• A passion for fitness, wellness, coaching, and/or women-focused transformation services is highly preferred.
• Ideally seeking a U.S.-based domestic candidate due to operational collaboration requirements and leadership availability expectations.

Leadership Expectations

• Leads with conviction and accountability
• Operates proactively, not reactively
• Can balance empathy with high standards
• Is deeply solution-oriented
• Thrives in fast-moving environments
• Understands that culture and performance must coexist
• Believes in building world-class teams, not maintaining average ones

Compensation + Benefits

• Base salary range: approximately $70,000–$85,000 annually, dependent upon experience, leadership background, and demonstrated performance capability.
• Additional monthly bonus opportunities tied directly to inbound team revenue generation and performance metrics.
• On-target earnings (OTE) expected to scale into the $100,000–$150,000+ annual range as team size, operational infrastructure, and revenue performance continue to grow (first 30-90 days).
• Full Benefits: Medical, Dental and Vision + 401k with Employer Match