[Hiring] Inbound Sales Representative I @Transcat

Role Description

Sells products and calibration services to business and industrial establishments or individuals over the telephone by performing the duties listed below:

• Answers and responds to customer inquiries regarding any issue including billing or expediting orders.
• Meets activity goals and sales objectives.
• Primary focus is to handle inbound sales calls, emails, and chats for product and calibration sales.
• Handles inbound calls, emails, and chat to close orders and increase customer loyalty.
• Builds and maintains customer relationships by offering a consultative approach.
• Uses listening skills to identify customer needs, opportunities, and makes decisions on next steps.
• Cultivates sales call opportunities to generate incremental business.
• Asks probing questions to understand customer requirements and quotes appropriate products and services.
• Prepares product and calibration quotes and orders.
• Demonstrates ability and proficiency to upsell and increase average order size.
• Provides technical product support to the customer.
• Overcomes technical and business objections of prospective customers.
• Estimates date of delivery to customer based on knowledge of inventory levels and vendor delivery schedules.
• Investigates and resolves customer problems with deliveries.
• Complies with all mandatory call requirements including data hygiene of contact information.
• Passes on lead referrals to outbound and field sales group.
• Accurately enters new customer data and other sales data into the computer database.
• Performs contract review with customers.
• Provides exceptional customer service to both internal and external customers.
• Establishes and maintains professional telephone etiquette for incoming and outgoing calls.
• Other duties as directed.

Qualifications

• Valid driver’s license & clean driving record.
• Must be detail oriented.
• Minimum of a high school diploma or general education degree (GED); or one to three months’ related experience and/or training; or equivalent combination of education and experience.

Requirements

• Ability to perform each essential duty satisfactorily.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

• Work that matters.
• A values-based culture where people care about each other and the work they do together.
• Flexibility.
• Training and development to accelerate learning and career advancement.
• Competitive compensation and benefits, including paid time off, health insurance, tuition reimbursement, retirement, stock purchase plan, and MORE!

Company Description

Transcat is a dynamic, innovative, growing company that has been recognized as the leading calibration and compliance services provider in North America and beyond.

• Over 1,000 employees in technical, consulting, operational, sales, finance, and corporate roles.
• Delivers on our Trust in Every Measure promise to customers in vital industries, including life sciences, aerospace, defense, energy, and utilities.
• Employees are at the center of the rewarding, challenging, and life-changing work we do.