[Hiring] Inbound Sales Representative @MarketSource

Role Description

The Sales Associate is responsible for connecting with existing and potential customers while working on projects requiring strong sales skills to convert the call to a sale.

• Connect with existing and potential customers while working on projects requiring strong sales skills.
• Process various incoming and outgoing sales-focused phone calls for assigned clients and programs.
• Present offers, overcome caller objections, and transition between script elements.
• Obtain, enter, and verify customer information (e.g. names, addresses, credit card numbers).
• Answer questions, resolve issues, and provide customer service.
• Maintain established quality and completed calls per hour goals.
• Maintain excellent product knowledge regarding product offers, pricing, and upsells.
• Exercise exceptional customer service skills to optimize each contact with the customer.
• Ensure calls are processed in strict adherence to established policies, procedures, and applicable federal laws.
• Assist in resolving routine program quality issues by identifying issues and researching in a timely manner.
• Maintain required documentation in an accurate and timely manner using established systems.
• Maintain strict confidentiality of information provided by customers or data accessed within assigned systems.
• Establish and maintain a professional relationship with internal/external customers, team members, and department contacts.
• Escalate to supervisor any situation outside the employee’s control that could adversely impact the services being provided.

Qualifications

• Ability to work flexible schedules, which may include working weekends.
• Bilingual in English, Spanish, French, etc. may be required based on program.
• Minimum High School education/GED.
• Additional education and/or experience requirements may be required based on specific program.
• Passing program specific assessments required.

Requirements

• Call center experience.
• Compliance assessment.
• 1 year Customer service/entry Sales Experience.

Benefits

• Medical, dental & vision.
• 401(k)/Roth.
• Insurance (Basic/Supplemental Life & AD&D).
• Short and long-term disability.
• Health & Dependent Care Spending Accounts (HSA & DCFSA).
• Transportation benefits.
• Employee Assistance Program.
• Time Off/Leave (PTO, Vacation or Sick Leave).