[Hiring] Head of Student Enrolments @Datafin IT Recruitment

Role Description

A dynamic Online Learning Platform seeks to fill the role of a Head of Student Enrolments whose core focus will be to drive overall performance, efficiency, quality and growth of the Student Enrolments function. The position combines:

• Commercial sales leadership
• Data-driven performance management
• Operational discipline
• Process optimisation
• Technology adoption
• People leadership

The successful incumbent must have at least 5 years managerial experience in a data-driven environment including Contact Centre team management experience and a proven track record in a high pressure and diverse target driven environment. You will also require:

• The ability to interpret dashboards, reports and performance data confidently
• A solid understanding of sales strategies, metrics, and performance management
• Proficiency with Microsoft Office Suites, particularly Excel and PowerPoint & CRM systems

Qualifications

• 5 Years managerial experience in data driven environment including Contact Centre team management experience
• Proven track record in a high pressure and diverse target driven environment
• Track record of management experience and capability to manage, motivate teams and lead them in achieving objectives
• Strong understanding of sales strategies, metrics, and performance management
• Demonstrated experience using data and reporting to identify performance issues and implement corrective action
• Proficiency in Microsoft Office Suites, particularly Excel and PowerPoint
• Proficiency in CRM systems
• Ability to interpret dashboards, reports and performance data confidently
• Comfortable working with technology and adopting new digital tools

Requirements

• Experience in process optimisation, operational improvement and/or technology adoption (advantageous)
• Experience working with CRM, telephony, BI, automation or related operational technology (advantageous)
• Understanding of automation, AI and workflow technologies and their potential application within a sales/contact-centre environment (advantageous)

Attributes

• High level of professionalism and attention to detail
• Ability to work under pressure and meet deadlines
• Excellent analytical skills with the ability to interpret complex data and trends
• Strong leadership and team management abilities
• Strong problem-solving skills
• Ability to motivate and inspire sales teams to achieve high performance

Package & Remuneration

Negotiable