[Hiring] Group Sales Agent @SeaWorld

Role Description

As a Group Sales Agent, you have the exciting opportunity to engage with Youth and General Groups for a SeaWorld Parks and Entertainment park, as well as assisting Resellers. You’ll take on a variety of responsibilities to meet our internal and external guests’ expectations, while maximizing our revenue. You will:

• Provide exceptional, professional guest service over the phones and in person
• Handle inbound Group Sales and Education calls, assisting Resellers, Youth, and General Groups in booking their reservations in addition to answering general questions about the Park
• Understand customer needs and proactively provide “upsell” opportunities during the booking process
• Engage in outbound call and email campaigns to rebook Group business from previous year(s) and build sales funnel with new leads from provided lists
• Understand and work on improving booking processes for guests to ensure seamless experience, easily change orders and purchase “upsells”
• Work with Park on processes to ensure best day-of experience for guests
• Create and maintain insightful reporting as needed to aid in strategic decisions
• Process orders, research and solve problems that may occur within Group bookings
• Perform data entry on new and existing contracted and non-contracted accounts
• Process Hard Stock (BOCA) Group and Reseller ticket orders and in-park ticket requests
• Process all payments including depositing check payments
• Prepare orders for shipment with FedEx or pick up at Advance Sales ticket window
• Reconcile daily MPR payments and report to Finance
• EZTicket Support for all clients via phone and email
• Administer several Outlook mailboxes, both internal and guest-facing
• Data entry of every Group inquiry and booking in Delphi for tracking and reporting purposes as well as order entry in SAP
• Point of Contact for refunds
• Test orders for all parks
• Assist Community Relations with all approved Donation Requests
• Work with Manager and other departments to ensure smooth operation between different stakeholders in the Company
• Assist in “as-needed” department activities such as working events, creating proposals, liaison with other departments, etc.
• Other duties as assigned by management

Qualifications

• Must have a high school diploma or equivalent
• Must be at least 18 years old
• Must have at least 1 year customer service and sales experience
• Must have working knowledge of Microsoft Office Suite
• Must have excellent written and verbal communication skills
• Must have excellent organizational skills and be able to work independently, and on a team
• Must be able to maintain a high level of confidentiality
• Must be able to multi-task and adapt to changes in a fast-paced business environment

Requirements

• Work flexible schedule/hours based on business need, to include opening, mid-, and closing shifts; nights, weekends, and holidays
• Must be able to sit and/or stand for long periods of time
• Must be comfortable with exposure to noise
• Must be able to work indoors with A/C for entire shift
• Must be comfortable in an office environment with exposure to fluorescent lighting for entire shift
• Must be able to work remotely when needed

Benefits

• Paid Floating Holidays
• Accrual based Paid Time Off
• SEA Employee Complimentary Park Tickets and Passes
• SEA Park Discounts on Food and Merchandise
• Medical, Dental, and Vision Insurance
• 401K plan
• Voluntary Insurance
• Life Insurance
• Disability Benefits
• Dependent and Health Care Flexible Spending Accounts
• Employee Assistance Program
• Legal Assistance Plan

Company Description

Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what it's like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you!