[Hiring] Global Sales Commissions Collection Project Manager @Choice Hotels International

Role Description

The Global Sales Commissions Relationship Project Manager will manage commissions, primarily for the Global Sales organization. Responsibilities include:

• Establishing a roadmap to ensure operational processes are established in conjunction with third-party billing and distribution partners.
• Managing transient commission reporting.
• Ensuring accurate data transmission and enrollment for all properties.
• Supporting commission collection efficiency, reducing aging and risk, and shaping future group commission billing and collections strategies.
• Establishing and monitoring KPIs and deliverability of commissions collections to meet established goals.
• Establishing a robust educational program for franchisees and hotel operators.

Qualifications

• Experience in managing commissions and billing processes.
• Strong analytical skills for reporting and data management.
• Excellent communication and relationship management skills.
• Ability to collaborate across multiple departments.
• Familiarity with Salesforce or similar case management systems.

Requirements

• Serve as the primary point of contact for meeting/event/group planners, Global Sales, and other related partners regarding unpaid commissions, data discrepancies, and property suspension issues.
• Coordinate with Distribution leaders who maintain broader strategic partner relationships.
• Ensure timely escalation, follow-up, and resolution of payment-related issues.
• Continuously seek further opportunities for enhanced program elements to avoid commissions concerns and late payments, ideally utilizing AI technology and other technologies.
• Collaborate with Global Sales to create and implement processes for group commissions billing and collection.
• Establish and manage commission reporting, including summaries of rejections, transmission accuracy, aging, and revenue risk.
• Create and maintain dashboards on data transmission accuracy, overdue invoices, unregistered properties, and resolution metrics.
• Share insights and trends with internal stakeholders – highlighting areas of risk for continuous process improvement and revenue loss reduction.
• Deliver reports to be shared with senior management along with recommendations for further optimization.
• Coordinate case prioritization and SLA adherence with the Commissions Collections Supervisor.
• Identify recurring errors and drive root-cause analyses to prevent rework.
• Support transient case workflow integration in Salesforce.
• Work with Billing, Finance, Global Sales, and Operations to enhance transparency and resolve issues efficiently.
• Report performance trends and operational risks to leadership.
• Develop educational plans for hotel operators and franchisees, as well as internal groups to highlight the importance of commission payments, ease of use processes, and other program-related benefits.
• Draft and deliver communication plans in conjunction with internal communication teams and prepare annual convention communications and training materials.

Benefits

• Competitive compensation and benefits, including medical, dental, and vision coverage.
• Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance.
• Financial benefits for retirement and health savings.
• Employee recognition programs.
• Discounts at Choice hotels worldwide.

Work Location

This position is available as a remote or in-office opportunity.

Salary Range

The salary range for this position is $80,000 to $102,000 annually. In addition to the annual salary, this role is eligible for an annual bonus based on the terms of Choice's Management Incentive Plan (MIP).