[Hiring] Global Logistics Account Manager @UPS

Role Description

The Global Logistics Account Manager generates new Global Logistics and Distribution (GL&D) revenue. He/She acts as an overlay sales consultant to support UPS account owners in qualifying opportunities, creating sales strategies, and driving new and additional revenue. This position cultivates relationships with and trains UPS sales teams to identify, position, and develop bundled solutions (e.g., supplier management, warehousing, ocean and air transportation, distribution, etc.). He/She acts as a GL&D subject matter expert (SME) specific to warehousing, distribution, and transportation issues and opportunities. This position manages customer account contract negotiations and post-sales activities (e.g., changes in scope, customer service, implementation issues, etc.).

Responsibilities

• Conducts customer calls to model sales techniques and shares sales/negotiation expertise with team members.
• Shares complex experiences with operations teams to provide awareness on recurring customer issues.
• Collaborates with cross-functional committees (e.g., claims, damage reduction, etc.) to provide subject matter expertise.
• Manages resources and people processes (e.g., My Talent Center, career development, training, staffing, etc.) to ensure day-to-day administration of processes and formal procedures.
• Participates in establishing departmental budget to ensure guidelines are realistic and achievable.
• Considers industry and financial trends when making account decisions.
• Reviews and coaches team members on overall revenue results compared to plan.
• Provides consultative selling techniques, negotiation skills, and positioning solutions.
• Conducts customer analysis to identify customer facts and trends and collects standard research data about current and prospective customers.
• Helps define and create specific documented account strategies, evaluates key financial indicators, and leverages sales and service resources to meet basic customer needs.
• Builds and maintains relationships throughout a customer organization.

Qualifications

• Bachelor's degree or International equivalent - Required
• Meets local age and operations requirements to operate a vehicle
• Willing to travel
• Microsoft Office skills
• Availability to work flexible shift hours and provides own vehicle for business.
• Demonstrates a familiarity with both UPS’s and competitors’ core service offerings
• Demonstrates negotiation techniques
• Demonstrates a detailed understanding of supply chain concepts and able to recommend solutions to issues
• Previous supervisory experience – Preferred

Requirements

• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Company Description

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

• UPS is an equal opportunity employer.
• UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity, or any other characteristic protected by law.