[Hiring] German Retention @RMG Talent

Role Description

This is a remote position. We are looking for experienced German Retention Agents to join a growing international Forex team. This is a fully remote opportunity for professionals who know how to build long-term client relationships, increase client activity, and maximise retention. Experience working with Swiss German-speaking clients is highly preferred.

• Build and maintain strong relationships with German-speaking clients.
• Retain and reactivate existing clients through regular communication.
• Increase client deposits, trading activity, and lifetime value.
• Understand client trading goals and provide ongoing account support.
• Promote new products, campaigns, and trading opportunities.
• Handle client objections professionally and effectively.
• Maintain accurate CRM records and client notes.
• Work closely with internal departments to ensure an excellent client experience.
• Achieve individual and team KPIs.

Qualifications

• Previous experience as a Retention Agent within the Forex, CFD or Financial Trading industry is essential.
• Native or fluent German (spoken and written).
• Experience working with Swiss clients is highly preferred.
• Strong sales, negotiation, and relationship management skills.
• Proven track record of meeting or exceeding retention targets.
• Excellent communication and closing abilities.
• Self-motivated with the ability to work independently in a remote environment.
• Experience using CRM systems and trading platforms is an advantage.
• Stable internet connection and suitable home office setup.

Requirements

• Forex / CFD Retention
• German (Native/Fluent)
• Client Relationship Management
• Sales & Negotiation
• Objection Handling
• Upselling & Cross-selling
• CRM Systems
• Target-Driven Mindset
• Time Management
• Remote Working Experience

Benefits

• Fully remote position.
• Competitive base salary plus attractive commission structure.
• International and supportive team environment.
• Career growth opportunities.
• Ongoing training and professional development.
• Performance-based incentives.