[Hiring] General Manager @AirGarage

Role Description

As a Regional General Manager, you will be responsible for overseeing day-to-day operations for a portfolio of dozens of parking facilities within your region. Your primary responsibility is to improve the P&L of your region month over month, quarter over quarter, and year over year. You will do this by:

• Consistently growing the revenue of each property in your region through pricing, business development, and marketing strategies.
• Controlling operational expenses for all locations within your region, without sacrificing the quality of our on-the-ground operations.
• Strengthening owner-partner relationships to retain existing contracts and expand our footprint with each partner.

In order to succeed, you'll need to be comfortable being both tactical and strategic. You'll need to become an expert on your markets and stay in the weeds to understand the nuances of dozens of unique parking facilities and our various products, while developing processes, improving operational efficiency, and owning a multi-million dollar P&L.

Your day-to-day will require you to wear many hats:

• Some days you'll be focused on hitting aggressive growth targets, which means developing and implementing pricing, marketing, and business development strategies.
• Other days you'll be diving deep into property P&Ls, negotiating with service vendors, and reviewing enforcement performance to expand operating margins.
• Some days you'll be interfacing directly with our owner-partners to report on financial performance, walk through monthly business reviews, and work through the inevitable issues that come up at the property level.

You will manage a Partner Success Manager (who owns the owner-partner relationship, retention, and reporting cadence) and an Operations Manager (who owns field execution, vendor management, and enforcement operations). You'll also work cross-functionally with Sales on new business in your region, with Product on the tools your team relies on, and with Legal on compliance and contract matters.

The ideal candidate will be able to travel up to 25% of the time to visit key owner-partners and properties when required.

Qualifications

• You must live in the Western half of the United States (Pacific Time Zone, Mountain Time Zone, or in Texas).
• 7+ years of relevant professional experience, including 3+ years at a high-growth startup. Backgrounds in real-world operations, management consulting, investment banking, or commercial real estate are preferred.
• Master of Business Administration (MBA) from a top U.S. program preferred.
• A proven track record of leading highly complex projects, working cross-functionally, and delivering results on time.
• A self-starter who is energized by a difficult problem.
• Exceptional analytical skills (including SQL proficiency) and the ability to quickly learn new tech platforms (e.g., Salesforce, Snowflake, Sigma).
• Excellent written and verbal communication and strong business judgment.
• An entrepreneurial mindset. You're willing to get your hands dirty and operate effectively in ambiguity. You don't need a playbook. You can dive into difficult problems and come up with a plan.

Requirements

• Own the regional P&L and top-line growth for your region. Your success will be measured on performance against metrics including revenue growth, owner NOI, and operating margins.
• Analyze daily, weekly, and monthly performance for each property in your region. Review financial and operational results and implement process improvements based on the findings.
• Run the owner-partner relationship end-to-end, including monthly business reviews, performance reporting, escalations, and contract renewals.
• Partner with the VP of Operations to develop the operations strategy roadmap for your region.
• Build, implement, refine, and manage the day-to-day processes behind a successful parking management operation across AirGarage's national footprint.
• Develop and implement dynamic pricing, marketing, and business development strategies to drive revenue at portfolio locations.
• Own enforcement operations across your region, including scan coverage, rescan ratios, citation performance, and the enforcement P&L.
• Lead operator transitions and new property onboarding, including standardizing prior operator P&Ls to set performance baselines and validate underwriting.
• Partner with our Legal team to ensure compliance with local city and state governments, and navigate various tax, licensing, and permitting requirements.
• Implement data-driven solutions to daily operational challenges (price optimization, monthly parker retention, new business generation, and more) to improve the experience of our customers and partners.
• Work closely with the leadership team and be a key voice in the business to help shape the future of the Operations team at AirGarage.

Benefits

• Equity: Have a stake in the business that you’re helping to build and grow.
• Work remotely: Live and work wherever you like! We believe in folks working where they are happiest and most productive.
• Health insurance: We offer health insurance and currently cover 85% of the cost of medical, dental, and vision plans for the primary employee and 50% of the cost of plans for dependents.
• Parental Leave: We offer 12 weeks of fully paid parental leave to all parents to bond with a newly born, adopted, or fostered child.
• Home office setup: Get a laptop + additional equipment needed to set you up for success.
• Time to recharge: We have an unlimited PTO policy with a minimum requirement of 10 days per year.
• 401k: Make financial planning right for you with a 401k retirement savings program.
• Team Off-sites: ~2 times per year our team comes together for a full week in various locations.
• BookGarage: Join us for our optional recurring book club.
• Room to grow: Opportunities to grow with us as our team expands significantly.
• Transform our cities: The opportunity to change the way that the world thinks about real estate use in our cities.
• Work with a diverse team: Our team is currently 40% female and 30%+ from underrepresented communities.