[Hiring] Fixed Operations Consultant @Dealer Tire

Role Description

As a Fixed Operations Consultant, your essential job functions will include the following:

• Operational Management
  • Collaborate with Account Management and other Operational roles on diagnosis, analysis, and action plans to improve dealership performance.
  • Create implementation plans, present findings and work with dealership management to gain support, change behavior and drive results.
  • Quickly build relationships at all levels of the dealership in order to implement change.
  • Develop and improve operational solutions to support the team in collaboration with Regional Operational Managers and the extended team.
  • Communicate analyses and strategic plans based on diagnosis and findings – deliver to the Account Management and other Operational roles the dealership actions, challenges and opportunities.
  • Participate in regional meetings.
  • Leverage Carline Specialists and other centralized resources, as needed.
  • Effectively implement Dealer Tire solutions that match the needs of the dealership and maximize their opportunity.
  • Manage all activity tracking and account information in Salesforce.
  • Communicate to management as needed on dealership activity challenges.
  • Submit timely update reports, itineraries, and expense reports to management as required.
• Operational Execution
  • Complete service lane assessments at the dealership.
  • Complete all activities required to effectively analyze and diagnose dealership gaps and drivers (e.g., inventory diagnostics, inspection process, and selling strategies, etc.).
  • Understand and interpret dealer data in order to identify opportunities and determine action.
  • Develop product screen recommendation and determine implementation strategy to meet business objectives.
  • Work with dealership to establish retail pricing strategies to meet business objectives.
  • Understand Dealer compensation plans and effect on offering and selling of tires and MC products.
  • Create & execute customized coaching solutions to improve dealership personnel performance across all areas.
  • Assist personnel with tools (DRSG) and capability to present tire and maintenance options to customers and sell conclusively on the drive - utilizing and explaining program value added items.
  • Assess competitive market and conduct mystery shops to provide an understanding of the competitive landscape – leverage gaps to improve performance.
  • Demonstrate the value of a successful inspection process (including Op Codes, RO) and assist dealers in achieving success.
  • Perform the role of service advisor in support of increasing service lane sales - partner with advisors to help develop their sales skills.

Qualifications

• Bachelor’s degree required, preferably in Business, Sales, Marketing, Management or related field, or equivalent work experience in lieu of degree.
• Minimum 5 years of experience in dealership or automotive service operations.
• Project management experience preferred.
• Excellent communication and facilitation skills, and attention to detail.
• Ability to work in a fast-paced environment.
• Proficiency at intermediate level with all Microsoft Office products required.
• Meet the requirements of Dealer Tire’s Motor Vehicle Record Policy and Company Vehicle Fleet Policy.

Requirements

• Standing for long periods of time.
• Frequent bending, crouching, and twisting.
• Lifting at least 35 pounds.
• Travel required – approximately 80%.

Benefits

• Paid time off.
• Medical, dental, and vision insurance.
• 401k match (50% on the dollar up to 7% of employee contribution).
• Commission, bonus, or profit sharing may be included in the total compensation package.

Company Description

Dealer Tire is a family-owned, international distributor of tires and parts established in 1918 in Cleveland, OH. We’re laser focused on helping the world’s largest and most trusted auto manufacturers grow their tire business.