[Hiring] Field Applications Specialist @Roche

Role Description

The Roche Support Network offers an exciting opportunity for individuals who are passionate about problem solving. As a research-focused healthcare company, Roche is dedicated to discovering, developing, and providing innovative diagnostics and therapeutic products. With a commitment to employee development and a work environment that values respect and empowerment, Roche offers exciting career prospects for those seeking to make a significant impact on patient care.

The Roche Support Network is dedicated to providing exceptional support to customers. As a Field Applications Specialist - Tissue Diagnostics you will:

• Act as the primary liaison/customer representative throughout the implementation process and future histology application support.
• Plan and coordinate the implementation and customer training, as well as problem-solve issues that arise for customers throughout the life cycle of the solution.
• Provide highly visible, self-supervised and self-directed, extensive on-site advisory customer support through the implementation of Roche Tissue instrumentation and tailored customer training.
• Assess customer needs based on personnel, organizational structure, workflow, and maximization of equipment capabilities.
• Act as an advisor on customer issues and drive efficiencies & optimization for the customer and Roche through independent analysis and problem-solving.
• Identify opportunities for new system consumables for clients (i.e. reagents, primary antibodies, bio-markers, software) to increase sales revenue.
• Perform job duties remotely and independently.
• Utilize independent judgment and discretion in the analysis of customer needs and issues that arise during and after the implementation process.
• Adapt procedures, processes, tools, equipment, and techniques to meet complex requirements.
• Independently analyze and resolve most customer questions and problems, referring only the most complex issues to higher levels.
• Maintain and continuously improve the quality system and achieve quality objectives through daily actions.
• Regular and predictable attendance is an essential function of this highly responsible position.
• This is a field-based role - the territory is the United States. 90% travel is expected for this position.
• The ideal candidate for this role will reside in Boston or Cambridge, Massachusetts.

Qualifications

• Bachelor’s degree in Medical Technology, Information Technology, Computer Science, Chemistry, Biology or Clinical Laboratory or equivalent work experience.
• 3+ years of experience implementing and evaluating complex laboratory, IT products, medical diagnostic equipment, reagents and/or systems.

Requirements

• Experience with Pharma, Academia and research with Roche Discovery products.
• Ability to learn and remain current on Roche solutions across various fields, including histology and discovery ultra.
• Effective written and verbal communication skills, along with project management experience.
• Strong customer consultative skills, including advanced scientific knowledge, exceptional customer engagement, and the ability to foster strong customer relationships.

Benefits

• The expected salary range for this position based on the primary location of Massachusetts is $84,300.00 - $156,500.00.
• Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law.
• A discretionary annual bonus may be available based on individual and Company performance.
• This position also qualifies for the benefits detailed at the link provided below.