[Hiring] Family Outreach Specialist @Veroa.ai

Role Description

As a Family Outreach Specialist, you will drive key initiatives, solve complex challenges, and collaborate closely with cross-functional teams to help our clients scale and succeed.

• Work remotely as a dedicated member of a fast-growing, early-stage home care agency in Michigan focusing on family caregiving.
• Make a high volume of outbound calls each day to families who have asked to hear from the agency, with a goal of 50+ conversations a day.
• Call new inquiries back quickly; quick follow-up is important.
• Explain the program in plain language, answer questions, and ask qualifying questions.
• If the family qualifies, start the enrollment process with them through the tech platform.
• Take follow-up actions such as scheduling paperwork drop-offs, contacting caseworkers, and completing simple compliance tasks in government portals.
• Handle real questions honestly (e.g., "Is this real?", "Will this affect my benefits?").
• Work your call lists in the CRM: log every outcome, schedule callbacks, and keep no-answers moving through the right cadence of calls, texts, and voicemails.
• Follow up with families who started enrollment and stalled, and help them finish.
• Be measured on conversations, enrollments started, and how fast new inquiries are reached.
• Calls are reviewed with you, and you'll receive coaching.

Qualifications

• 1-3 years of outbound calling, telesales, or SDR work.
• A warm, unhurried, empathetic phone manner and a listen-first attitude.
• Resilience on high-volume dialing and good organization about callbacks.
• Clear plain-English communication and excellent spoken English.
• A remote setup that works: a quiet space, reliable internet, and a headset.
• Ability to take feedback from call reviews and improve quickly.
• Comfortable handling sensitive personal and health information and following privacy rules.
• Available to work within the 8am-8pm ET coverage window.

Requirements

• Domain Knowledge: Healthcare, insurance, home care, or senior services experience is desired.
• Languages: Spanish or Arabic is a plus, but not a must-have.

Benefits

• High visibility, fast-paced learning, and ownership over real client outcomes.
• Embrace modern technology, AI workflows, and smart automation internally and externally.
• Work with a team that values output, creative problem-solving, and work-life harmony.

Company Description

Veroa is building the AI-native workforce and learning platform for the next generation of professional services. We believe AI won't replace exceptional professionals; it will amplify them. Our mission is to help organizations identify, develop, and hire exceptional talent globally while giving professionals better ways to continuously learn, build skills, and grow in an AI-driven economy.