[Hiring] Enterprise Presales Engineer @IGEL

Role Description

This position requires daily customer, business partner and internal team interaction. Together with the regional Sales team you will be engaged in a customer’s journey from the discovery phase to the post sales handover. Keeping track of customer cases in the helpdesk program and utilizing this system to delegate, engaging your peers, and moving sales opportunities towards closure are routine activities.

• Be part of a team of Pre Sales engineers providing excellent service to IGEL’s customers and partners
• Technical contact for new customers from the discovery and qualification phase to post sales handover
• Build and maintain customer and partner rapport through virtual meetings and on-site visits
• Analysis of customer needs and development of technical solutions
• Prepare, execute, and support proof of concepts
• Take ownership of technical RFIs, RFPs and public tenders and respond in time
• Adhere to the IGEL reference architecture and best practices
• Become a Subject Matter Expert in a specific technology stack, related to Financial Services
• Use of remote tools to demonstrate IGEL’s solutions and to assist customers in troubleshooting issues
• Ensure a clear and professional communication between our teams and the customer
• Execution and pro-active preparation and follow-up of technical product presentations and workshops
• Demonstrate our technology at industry events and tradeshows
• Promote IGEL training offerings, additional IGEL services and IGEL Certifications
• Works under general supervision and may consult with senior colleagues on new projects
• Latitude for independent judgement
• Collaborate with teams from Development, Customer Engineering, Advanced Services, Sales, Marketing and Leadership to create new technical sales strategies
• Communication of customer / market requirements to the Product Management and Development
• Continue education by attending training sessions and reading technical documentation
• Work through technical issues at the operating system level
• Manage technical issues, solutions, and sales opportunity progress by creating cases within IGEL’s helpdesk system
• Manage case escalation to maintain forward movement on sales opportunities
• Ability and willingness to travel as needed

Company Description