[Hiring] Enterprise Account Manager @TeamViewer Germany GmbH

Role Description

You will own a defined book of TeamViewer's existing enterprise customers and be accountable for retaining and growing every one of them. You are the sole owner of your accounts: the strategic relationship, the renewal, and the expansion plan sit with you, and you forecast all of it weekly.

• Own a book of 20-40 enterprise accounts as the sole account owner, with full accountability for gross retention, net revenue retention, and expansion.
• Build and maintain account plans for your key accounts: stakeholder maps, renewal timelines, adoption status, expansion hypotheses, and risk.
• Run every renewal in your book proactively, engaging well ahead of term end with a clear value narrative, and negotiate commercial terms including multi-year agreements.
• Identify, qualify, and close expansion opportunities — additional seats, products, and use cases — through a consultative, solutions-focused approach with IT and business stakeholders.
• Forecast weekly with accuracy: renewals and expansion by stage and category, with next steps and close dates current in Salesforce.
• Take receipt of qualified opportunities handed up from the Enterprise Account Specialist desk when an account you own grows past $10K, and pass sub-$10K upsells inside your accounts down to the desk to book.
• Partner with Enterprise Solution Engineers on technical validation and solution design, and with Customer Success and Support to resolve issues that put retention at risk.
• Work with partners, distributors, and resellers on opportunities procured through the channel.
• Bring customer and market insight back to Product, Marketing, and leadership; contribute to references, case studies, and customer events.

What success looks like:

• Gross and net revenue retention at or above target across your book.
• Expansion quota attained, with a healthy, accurately forecast pipeline.
• Every account with a current plan and a known renewal path; no surprises at term end.
• Clean handoffs with the Account Executive and Specialist teams — nothing falling between roles.

Qualifications

• 3+ years in enterprise account management, renewals, or customer-facing sales with existing customers; SaaS or technology required.
• A proven record of retaining and expanding a book of business against retention and expansion targets.
• Strong commercial skills: negotiation, multi-year structuring, and navigating procurement in mid-size and large organizations.
• Consultative, solutions-focused approach with the ability to engage IT leaders and business stakeholders on value and roadmap.
• Disciplined operator: weekly forecasting, account planning, and CRM hygiene (Salesforce).
• Excellent communication and presentation skills; comfortable in executive conversations.
• Entrepreneurial attitude with the ability to work in a rapidly changing, high-growth environment.
• Spanish is a plus but not a requirement.

Requirements

• Required Travel: Up to 40% domestic

Benefits

• Work location is Remote, USA.
• The ideal candidate resides in the West Time Zone of the USA.
• Competitive compensation and bonuses
• Flexible PTO and paid holidays
• 401(k) with employer matching
• Comprehensive Health insurance package including 100% employer-paid medical coverage
• Up to 12 weeks of Parental Leave
• Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid
• Quarterly teambuilding events, leadership luncheons, and companywide “All Hands” meetings
• Open door policy and business casual dress code