[Hiring] Enterprise Account Manager @Criteria Corp

Role Description

The Enterprise Account Manager is a strategic revenue driver responsible for managing and expanding Criteria’s largest enterprise relationships (companies 1,000+ employees).

• Own end-to-end renewal and expansion process within assigned enterprise accounts, driving GRR and NRR attainment.
• Develop multithreaded relationships with senior stakeholders across HR, Talent, and Business Operations.
• Identify whitespace and expansion opportunities across Criteria’s product suite (e.g., Interview Intelligence, Develop, Cognitive and EI Assessments).
• Collaborate cross-functionally with Product, Customer Success, and Solutions teams to deliver customer outcomes and advocate for client needs.
• Maintain accurate forecasting and pipeline hygiene within Salesforce; partner with leadership to ensure predictable revenue.
• Lead business reviews, present ROI and usage insights, and negotiate renewals or upsells in collaboration with legal and finance.

Qualifications

• 5+ years in Account Management or Enterprise Customer Success within SaaS; experience in HR Tech or Talent Solutions a plus.
• Proven track record of achieving renewal and expansion quotas in complex, multistakeholder environments.
• Consultative selling and negotiation skills, with experience navigating procurement.
• Strong business acumen and ability to articulate ROI to executive audiences.
• Growth-oriented mindset with accountability for both customer success and commercial outcomes.

Requirements

• Location: West Hollywood, California (Remote)
• Department: Customer Success
• Employment Type: Full-Time
• Minimum Experience: Mid-level