[Hiring] Enterprise Account Executive @eLEND

Role Description

As an Enterprise Account Representative (EAR), you serve as a critical extension of the Enterprise Account Executive, helping drive the success of our wholesale channel through relationship management, operational support, and consistent broker engagement. This role ensures brokers receive a seamless, informed, and high-quality experience while enabling the broader team to scale effectively. Your ability to balance service, communication, and proactive outreach directly contributes to broker satisfaction, retention, and growth.

Key Responsibilities

• Act as a secondary point of contact for brokers, ensuring communication is clear, professional, and timely.
• Build and maintain strong broker relationships through proactive outreach and ongoing engagement.
• Manage inbound inquiries from brokers, loan officers, and processors, delivering accurate information and effective solutions.
• Address and resolve broker concerns independently when possible, escalating appropriately with sound judgment.
• Partner closely with the Enterprise Account Executive to support relationship strategy and shared goals.
• Educate brokers on product updates, rates, services, and technology enhancements across multiple communication channels.
• Assist in creating and distributing marketing and informational materials to support product awareness and engagement.
• Leverage CRM systems to track broker interactions, maintain accurate records, and ensure follow-through.
• Identify broker needs and surface new business opportunities within the wholesale channel.
• Stay informed on mortgage products and programs to confidently guide and support broker inquiries.
• Participate in team meetings, contributing insights, updates, and feedback to improve team performance.
• Prioritize and manage a high-volume workload, ensuring responsiveness and operational efficiency.
• Support additional initiatives and responsibilities as needed to drive team success.

Qualifications

• Experience in customer service, sales, or relationship management, ideally within mortgage or financial services.
• Familiarity with mortgage products, programs, and the wholesale channel, or a demonstrated ability to ramp quickly.
• Strong communication skills, both written and verbal, with the ability to build trust and rapport.
• Proven ability to manage multiple priorities and adapt in a fast-paced, dynamic environment.
• Detail-oriented with strong organizational and follow-through capabilities.
• Comfort using CRM systems, email platforms, and business tools to manage workflows.
• A proactive, solutions-oriented mindset with strong problem-solving instincts.
• Ability to work both independently and collaboratively within a team structure.
• A foundational understanding of the mortgage industry and broker ecosystem.
• A positive, adaptable approach to change and evolving business needs.

Requirements

• Prolonged periods of sitting and computer use.
• Regular communication via phone, email, and virtual platforms.
• Occasional standing or movement throughout the workday.
• Visual and auditory ability to engage in daily business activities.
• Reasonable accommodations are available as needed.

Benefits

• Competitive compensation structure
• Comprehensive health, dental, and vision coverage
• 401(k) plan
• Generous PTO and paid holidays
• Fully remote flexibility
• Career growth opportunities within eLEND’s wholesale organization

Equal Opportunity for All

At eLEND, we recognize and celebrate the value diverse perspectives bring to our team. We are committed to equitable hiring practices and provide opportunities based on experience, capability, and potential — ensuring an inclusive environment for all.