[Hiring] Enrollment Specialist (Outbound Sales) @Lumata Health Inc

Role Description

We are seeking a persuasive, patient-focused sales professional to join our team as an Enrollment Specialist (Outbound Sales). In this role, you will engage prospective patients with chronic, potentially blinding eye diseases such as glaucoma, diabetic retinopathy, and age-related macular degeneration, helping them understand the benefits of Lumata Health’s care management program and motivating them to enroll. This is a high-volume, outbound role where success is measured by daily enrollments, conversion rates, and ensuring patients make it through their first care call. The ideal candidate thrives in a sales-driven environment, balances persuasion with empathy, and takes pride in connecting patients with care that can change their lives.

Qualifications

• 1+ year of sales experience (inside sales and/or call center experience in a telehealth, insurance, or pharmacy services company is preferred).
• Experience in eye care, healthcare, or digital health is a plus.
• Proficiency with CRM systems and Electronic Health Records (EHR) systems and comfort with technology.

Requirements

• Make a high volume of outbound calls daily (80+ minimum) to prospective patients.
• Educate patients on program benefits and overcome objections to secure enrollment.
• Use persuasive but compassionate communication to drive action while maintaining patient trust.
• Guide patients through the enrollment process, ensuring accurate information is collected.
• Confirm that patients successfully transition to their first scheduled care call.
• Document all interactions in CRM software (Salesforce) and maintain HIPAA compliance.
• Consistently meet or exceed daily enrollment goals (10+ enrollments per day minimum).
• Achieve conversion and activation targets tied to patient growth metrics.
• Be accountable for results related to outreach, enrollments, and bounce prevention.
• Share best practices with peers and team leads to optimize outreach effectiveness.
• Participate in training and feedback sessions to improve objection handling and enrollment success.
• Partner with leadership to refine scripts, workflows, and patient messaging.

Benefits

• Medical, Dental and Vision
• Paid time off
• Parental leave
• ... more additional benefits