Role Description
We are hiring an Enablement Manager to evolve and professionalize how our Sales and Customer Success teams operate. This role sits at the center of our go-to-market engine and is accountable for raising the standard of execution across the entire customer lifecycle. This is not a training role. This is a performance role.
You will partner across Sales, CS, Product, Marketing, and RevOps to turn strategy into consistent, high-level execution, improving conversion, accelerating ramp, strengthening retention, and driving adoption of our full solution stack.
What Youβll Own
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Elevate Revenue Execution
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Increase conversion across the funnel (SQL β Demo β Close) through tighter, more consistent execution across GTM teams.
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Reduce ramp time by standardizing what βgreatβ looks like and enforcing it.
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Improve product adoption and positioning across priority initiatives (AI, BI, core platform).
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Professionalize Enablement Across GTM Teams
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Evolve new rep onboarding into a disciplined ramp engine that produces productive reps faster.
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Replace ad hoc training with structured, outcome-driven enablement programs.
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Operationalize playbooks, talk tracks, and frameworks that the field actually use.
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Drive consistency in sales process, messaging, and customer engagement across teams.
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Enforce Alignment Across the GTM Engine
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Partner with Product and Product Marketing to ensure launches land with clarity and impact.
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Collaborate with Demand to ensure consistency in messaging and urgency from top of funnel (TOFU) to bottom of funnel (BOFU).
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Align with RevOps to connect enablement efforts directly to performance metrics.
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Work directly with Sales and CS leadership to diagnose gaps and prioritize what matters.
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Act as the connective tissue between strategy and field execution, closing the gap between intent and reality.
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Turn Data Into Action
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Use performance data (conversion rates, win rates, churn drivers, adoption metrics) to identify breakdowns.
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Implement targeted enablement that directly addresses those gaps.
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Measure effectiveness and continuously refine based on outcomes, not activity.
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Leverage tools like Gong to analyze customer conversations and scale what works.
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Raise the Bar on Field Standards
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Improve discovery, objection handling, and value-based selling across the team.
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Reinforce disciplined frameworks (SPIN, MEDDPICC, consultative selling) in day-to-day execution.
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Ensure reps can confidently position the full solution, not just individual products.
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Drive accountability to a higher standard of execution across Sales and CS.
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AI Strategy, Execution, and Innovation
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Help drive the integration of AI into GTM workflows to improve ramp time, retention, and outcomes.
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Scale enablement initiatives, training, and measurements through AI platforms and agents.
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Optimize messaging and GTM performance through structured experimentation (A/B testing) and continuous analysis of performance data.
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Build and leverage feedback loops (Voice of Customer, win/loss insights, market signals, Gong data) to refine positioning and ensure alignment with Product, Sales, and Marketing.
What Success Looks Like
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Faster ramp time with clear, repeatable onboarding standards.
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Measurable improvement in funnel conversion and win rates.
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Increased adoption of key products and strategic initiatives.
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Stronger retention and expansion performance within Customer Success.
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Consistent, high-quality execution across the field.
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Enablement clearly tied to revenue outcomes.
Qualifications
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5β8+ years of experience in Sales, Customer Success, or Enablement within SaaS.
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Proven ability to influence behavior and drive change across frontline teams and leadership.
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Strong command of sales process, pipeline management, and the full customer lifecycle.
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Track record of improving performance through structured enablement initiatives.
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Analytical mindset with the ability to diagnose problems and implement solutions.
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Clear, direct communicator who can challenge and elevate the field.
Benefits
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Generous health coverage for you and your family, including fully paid short- and long-term disability coverage and two-times base salary life insurance.
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401(k) match after 60 days, 100% vested after 1 year.
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Employer contribution to your HSA, plus an HRA to help offset your deductible.
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Instant access to flexible vacation with a βtake what you needβ policy.
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Company rewards and recognition that can be redeemed for personalized gifts and experiences.
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8 hours of Volunteer Time Off each year.
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8 hours of Rest, Relax, Recharge time for mental health.
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Access to mental well-being resources for yourself and your dependents.
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Fully paid parental leave: 12 and 6 weeks for primary and secondary caregivers, respectively.
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Paw'ternity Leave and Pet Bereavement policies.
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Caregiver Leave: four weeks of fully paid time away from work.
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$50 monthly home data stipend, plus a home office sign-on bonus of $250.
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Fertility care support options.
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Access to financial experts for informed decision-making.
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Direct Student Loan Payment Program, some qualifications and eligibility rules apply.