[Hiring] Ecommerce Partner Success Manager @Reach plc

Role Description

Are you a commercially minded relationship builder who thrives in the fast-paced world of e-commerce? As our Marketplace Seller Success Manager , you will own the end-to-end performance lifecycle of Yimbly’s diverse seller base. Your mission is to bridge the gap between seller potential and retail reality, driving incremental revenue while ensuring our marketplace remains a gold standard for quality and compliance.

Reporting directly to the Head of Trading & Products, you will be the central commercial point of contact for our sellers. You’ll act as a strategic partner, translating high-level trading priorities into SKU-level action plans that benefit our customers, our sellers, and the Yimbly brand.

Your key responsibilities include:

• Strategic Seller Development: Oversee post-onboarding development by maintaining and reviewing structured Joint Business Plans (JBPs) to drive sustainable growth and tier progression on a monthly basis.
• Retail Media & Commercial Revenue: Drive incremental revenue by identifying, packaging, and monetising seller-facing opportunities across retail media, data, and other commercial initiatives.
• Portfolio & Success Playbook: Develop strategies for channel optimisation and seller retention while continuously refining the seller playbook and training materials to streamline operations.
• Trading Coordination: Supply the Trading team with weekly and monthly seller offers at the SKU level and lead seller negotiations to enhance pricing, margin, funding, or exclusivity.
• B2B Communications: Own and lead all seller communications regarding seasonal campaigns promotions and service messaging to ensure high engagement.
• Performance & Compliance: Monitor performance to ensure strict compliance with marketplace policies, SLAs, and regulatory standards.
• Listing Excellence: Collaborate with sellers to optimise product listings for "Retail Readiness," ensuring high-quality images and descriptions.
• Audit & Intervention: Conduct regular reviews to identify underperforming sellers for structured recovery plans or offboarding.
• Data & Dispute Resolution: Use performance analytics to identify growth opportunities or gaps and mediate seller-related inquiries and disputes.

Qualifications

• High-energy professional with analytical rigour and exceptional communication skills.
• Sharp commercial acumen and proven track record in account management within a multi-seller marketplace or retail environment.
• Highly proficient in Google Sheets for complex data manipulation and analysis.
• Experience with Google Slides or PowerPoint for high-stakes stakeholder presentations.
• Experience identifying revenue-driving opportunities such as Retail Media.
• Firm grasp of marketplace regulatory standards, including tax, safety, and SLA compliance.
• Familiarity with platforms like Mirakl or Shopify.
• Ability to use performance analytics to diagnose gaps and identify commercial trends.
• Exceptional communication for managing B2B relationships and mediating disputes.
• Collaborative worker who thrives at pace, demonstrating imagination to create new retail opportunities.
• Experience within a large-scale commercial publishing or digital media ecosystem is highly desirable.

Requirements

• Proven track record in account management within a multi-seller marketplace or retail environment.
• Experience with Google Sheets for data analysis.
• Proficiency in Google Slides or PowerPoint.
• Experience with Retail Media and marketplace regulatory standards.
• Ability to navigate platforms like Mirakl or Shopify.

Benefits

• 25 days' holiday (plus bank holidays), with an extra day after three, five, and ten years.
• An extra day's paid leave each year to volunteer.
• Big moment day - an extra day’s paid leave for significant life events.
• Bonus scheme to share in company success.
• Pension contributions matched up to 6% with salary sacrifice options.
• Supportive and progressive people policies, including enhanced family leave.
• A healthcare cash plan for medical expenses.
• Car lease scheme for electric or hybrid cars through salary sacrifice.
• Wellbeing support including a 24/7 assistance programme.
• Access to discounts, including 15% off with Reach's online marketplace, Yimbly.
• Interest-free loans for season tickets and technology.