[Hiring] eCommerce Account Manager @Masco Corporation

Role Description

The eCommerce Account Manager works directly with key online retail customers and cross-functional teams to drive customer advocacy and sales growth. This is accomplished by aligning with counterparts to analyze data, identify sales trends and build plans to develop countermeasures where gaps exist. In addition to working closely with the Omnichannel Retail Team, this role will collaborate with Finance, Customer Solutions, Customer Data, Operations, Product Marketing, and Omnichannel Retail Marketing counterparts to ensure seamless execution on key growth levers.

Responsibilities:

• Customer Relationships:
  • Partners with the Lowes.com Merchant for their respective category ownership.
  • Build relationships with the broader Lowe’s merchants, Inventory Planning team, Brand Advocate and other support teams.
  • Strategically negotiate customer program by using data to drive for profitable growth.
  • Participates in customer-facing meetings to drive engagement and accountability.
• Growth Lever Execution:
  • Align and implement sales goals and priorities with key internal and external decision makers.
  • Deploy key growth levers including promotional planning and implementation, performance metrics, and trends paired with inventory and marketing alignment activities to carry out with excellence.
  • Optimize price, promotion, availability and more levers to earn strong organic placement on the digital shelf and increase share among related online brand competitors.
  • Own new product launch process for respective categories to ensure on-time and best-in-class, fully-optimized delivery.
  • Own promotional execution & pricing accuracy processes for the Lowes.com team.
• Operations Excellence:
  • Accountable for operational controls, including annual financial forecast, forecasting, budgeting, and supply chain coordination for respective category ownership.
  • Optimize operational execution through the development of new operations and fulfillment capabilities.
• Cross Functional Team Leadership:
  • Partner across the internal Lowes account management and omnichannel channel marketing team to build and align strategies and tactics.
  • Develop cross-brand, cross-functional, and cross-BU relationships that will drive outstanding eCommerce strategies.

Qualifications

• BA/BS in a Business or Marketing related field and 5-7 years of related experience.
• eCommerce Account Management Experience with a major omnichannel retail customer.
• Leader who can communicate and carry out strategies.
• Strong Financial Competence.
• Ability to analyze and quickly interpret data from various sources.
• Capacity to optimally form relationships, informally influence, and concisely communicate sophisticated topics at all levels of the organization.
• Strategic professional with a talent for foreseeing issues and proactively crafting strategies for business success.
• Highly motivated and able to resourcefully solve problems while ensuring decision making and engagement occurs at the right levels within the organization.
• Thrives in a fast-paced and dynamic environment.
• Strong organizational skills with meticulous attention to detail.
• Travel is required 20-30% depending on location of residency.

Benefits

• Full time position.
• Hiring Range: $88,700.00 - $139,260.00 USD.
• Actual compensation may vary based on various factors including experience, education, geographic location, and/or skills.

Company Description

Liberty Hardware is an equal opportunity employer and we strive to employ the most qualified individuals for every position. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity based on various protected characteristics. The Company is committed to complying with all applicable laws providing equal employment opportunities.

Liberty Hardware is an E-Verify employer.