[Hiring] Dispatcher & Sales Representative @HireLATAM

Role Description

Our Client is seeking a high-energy, positive, and organized Dispatcher & Sales Representative to join their decentralized support team. This is a fast-paced role that sits at the intersection of logistics, operations, and inbound sales. The successful candidate will not be a passive message-taker; they will act as a critical driver of company revenue by converting inbound inquiries into booked appointments while optimizing daily routes for the mobile grooming fleet. This position requires a resilient multi-tasker who can stay calm under pressure and maintain an upbeat attitude in a high-volume environment.

Key Responsibilities

• Inbound Sales & Schedule Optimization
  • Answers inbound phone calls, responds promptly to text messages and emails, and returns customer voicemails with an enthusiastic and friendly tone.
  • Converts warm inbound leads into booked appointments by confidently recommending services and guiding pet owners toward the best options.
  • Builds and maximizes the daily schedules for the mobile groomers, ensuring all units remain fully booked and routes are geographically efficient.
  • Handles appointment modifications smoothly, including rescheduling, cancellations, and strategic waitlist management.
• Operational Coordination & Administration
  • Collaborates directly with the mobile groomers to communicate scheduling changes, timing adjustments, and client details in real time.
  • Executes precise data entry into the company’s scheduling software and database platforms.
  • Generates daily/weekly operational reports and assists with administrative tasks to support the management team.
  • Pinpoints and flags field bottlenecks early, presenting actionable solutions to the Operations Manager.

Qualifications

• Fluent English and native-level Spanish proficiency are absolute requirements.
• Must possess exceptional written and verbal communication skills.
• Proven experience in dispatching, logistics coordination, or appointment setting, paired with a solid background in phone-based sales.
• Outstanding customer service instincts, excellent data entry skills, and an exceptional record of reliability and attendance.
• Proven ability to multi-task, prioritize deliverables, and thrive in a fast-paced, high-stress operational environment.
• Candidate-owned computer and a professional headset, combined with a quiet workspace and high-speed internet.

Preferred Qualifications

• A natural, effortless ability to build immediate rapport and connect with pet owners over the phone.
• Prior experience working within pet services, veterinary clinics, animal care, or route-based residential service industries (e.g., home delivery, HVAC, or cleaning services).
• Desire to grow professionally within a fast-moving, customer-centric startup environment.

Benefits

• Monthly base salary supplemented by up to a 15% performance bonus tied to KPI achievements.
• 5 days of PTO plus 6 paid holidays per year.
• A structured one-week training period to ensure mastery of the company's systems, routes, and script flows.
• Secure and timely monthly compensation processed directly via HireLatam.

Application Disclaimer: Please Read Before Proceeding

• To ensure a fair and efficient hiring process, all applications must meet the mandatory requirements listed in the job description.
• Video Recording is REQUIRED. Your application CANNOT be considered without a voice or video recording. It must be at least 30 seconds long and in English. Submissions in any other language or missing a recording will be automatically disqualified.
• Each application includes knockout questions designed to verify minimum qualifications required by the client. If you answer "NO" to any of these, you will be immediately disqualified from the hiring process for not having the experience requested for the role.
• To maintain fairness, please apply to no more than three jobs and only if you fully meet the listed qualifications.
• All important updates will be sent via email, so be sure to check your inbox and spam/junk folders to avoid missing any communication.